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Inbound Customer Care Representative - Norwood, MA

Company: Transamerica
Location: Providence
Posted on: September 16, 2020

Job Description:

Job Description Summary

Virtual training class starts October 2nd, 2020!

As the point of contact and voice of the company for Transamerica customers, this role is responsible for providing accurate and complete information to callers regarding retirement, life, and annuity investment products.

---This is a full time position (Competitive Pay, Paid Time Off, 401K, Pension Plan, Benefits Eligible, and many more)

---You will receive six weeks of paid training

---No weekends required

---Business casual attire (jeans acceptable)

---This position does not require any licenses.

Job DescriptionCustomer Care RepresentativeDo you love helping people and have a passion for customer service? Are you a person that needs to be empowered to do the right thing and make things happen? Do you want to be part of a team that stands together and embraces the adventure of challenge and has fun while doing it?

If your answer is yes, we are looking for you!

What You Will Do: As the voice of the company you are the first point of Care for Transamerica customers. You will be empowered to provide solutions and make good decisions based on the needs of our customers and our current business practices by providing complete and accurate information regarding life and health insurance, retirement and annuity investment products while focusing on customer satisfaction.

What You Will Learn: You will be working with a team of ambitious and engaged professionals who bring fresh ideas and diverse perspectives to help us continually shake up the status quo and stay on the forefront of reinventing how we meet our customer needs.

What Success Looks Like:


  • Look for and be proactive for ways to make it easy for our customers to do business with us!
  • Show the customer your care on each and every inquiry! As the voice of our company and as a customer care professional, its important for you to personalize and express your care and concern for the customer using your skills to effectively resolve their service request or problem.
  • As a financial services company, we work hard to ensure we have our customers trust with their investments. Within this role, we express confidence via our voice tone, along with our actions, to our customers to demonstrate they have our trust regarding their financial security.
  • In a customer centric company, team work is very important! We want to ensure our customers end each interaction with us knowing they have made the right decision investing their future with us by thinking we have good people!
  • Working for Transamerica is rewarding; however, we do have daily, monthly and annual quality and productivity goals and metrics that need to be achieved. Your leadership team is dedicated to working with you to achieve our goals, ensuring you grow professionally as well.

    What You Need:

    • Associates degree in a business field or equivalent experience
    • One year of call center or customer service experience, or financial services industry experience
    • Ability to communicate with customers in a professional manner, orally and in writing
    • Ability to work independently and as part of a team
    • Proficiency using MS Office tools

      Preferred Qualifications

      • Understanding of retirement, life, and annuity investment products

        Working Conditions

        • Office/call center environment
        • May work varied shifts

          What You Receive:

          A Comprehensive Wealth + Health package. Its our passion to empower people, and especially our employees, to add years to their lives and more life to their years. That means a healthy account balance and a healthy body to match. As youll come to discover, Wealth + Health is a central part of everything we do!

          Wealth Benefits; Competitive Pay, Bonus, and Benefits Package; Pension Plan, 401k Match, Employee Stock Purchase Plan, Tuition Reimbursement, Disability Insurance, Stock Purchase Plan, Employee Discounts, Career Training & Development Opportunities, Certification Sponsorship

          Health and Work/Life Balance Benefits; Be Well Company sponsored holistic wellness program which includes Wellness Coaching and reward dollars, Parental Leave, Adoption Assistance, Employee Assistance Program, College Coach Program, Back-up Care Program, Paid Time Off to Volunteer, Employee Matching Gifts Program, Employee Resource Groups, Inclusion and Diversity Programs, Employee Recognition Program.

          Equal Opportunity Employer:

          Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

          Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

Keywords: Transamerica, Providence , Inbound Customer Care Representative - Norwood, MA, Other , Providence, Rhode Island

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