ProvidenceRecruiter Since 2001
the smart solution for Providence jobs

Sr. Representative, Fraud

Company: Santander Holdings USA Inc
Location: Providence
Posted on: October 16, 2020

Job Description:

Sr. Representative, Fraud  -  2003028  Description  As a member of Santanderâ??s retail banking division youâ??ll help serve Santanderâ??s retail and small business customers as part of one of the top banks in the United States based on deposits. With principal presence in the northeast U.S., Santanderâ??s retail division offers consumer and lending products to help our customers reach their financial goals. Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. The Sr. Representative, Fraud is responsible for creating high value customer service through effectively handling inbound calls from both internal and external customers and by adhering to formal written functional procedures and policies; leverages elevated comprehension of fraud tactics and concepts. Responsibilities Complies with all applicable federal regulations in decision process. Creates high value customer service inbound queue line consistent with formal written functional procedures, and policies. Determines next action based on research results to mitigate fraud losses. Identifies and escalates control issues and policy violations. Maintain and update case management system for tracking of fraud cases and relevant information. Provides exceptional service to internal and external customers. Provides support to Senior Fraud Specialists as needed.  Qualifications  Bachelor's Degree; Business, Criminal Justice, Legal, Communications or equivalent field or equivalent work experience.  0-3 years; Customer Service, Risk Management, Compliance or related field. Ability to adhere to policies, procedures, and instructions of management. Ability to adjust to new developments/changing circumstances. Ability to build and foster internal and external relationships. Ability to educate customer on a service or product solution. Ability to present information or solution in a clear and concise manner. Ability to question, accurately identify a need and present an effective solution. Ability to work effectively as a team member. Ability to work in a fast paced, rapidly changing environment. Broad knowledge of customer service best practices, identification, resolution and implementation. Demonstrated knowledge of basic risk principles, concepts and policies. Demonstrates a strong knowledge of financial products and services including deposit, loans, credit cards and online banking. Demonstrates ability to confirm and check for understanding of communication. Excellent written and verbal communication skills.,Intermediate computer and data entry skills.,Strong analytical and problem solving skills. Strong time management and organizational skills.,Strong written and verbal communication skills. Minimal physical effort such as sitting, standing, and walking. Actively seeks information to understand customer needs. Adapts quickly to change and makes suggestions for increasing the effectiveness of change Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands. Communicates clearly and precisely Listens carefully and asks questions to clarify understanding. Defines issues accurately and identifies the critical components. Demonstrates the organization's customer service standards. Maintains professional behavior at all times in representing the company Does all routine work accurately and on-time; is aware of own impact on others. Understands the central role the risk management function plays in the organization environment Learns to identify and flag items non-compliant with regulations. Works effectively in team settings Shows appreciation for others' help and lends a hand when needed to complete shared tasks. At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply  Job :  Customer Service  Primary Location :  Rhode Island-East Providence-95 Amaral Street - 06359 - Santander Way  Other Locations :  Massachusetts-Framingham-5 Whittier Street - 06365 - Whittier Street-Corp  Organization :  SBNA Operations (5000)  Schedule :  Full-time  Job Posting :  Oct 1, 2020, 8:23:49 PM Â

Keywords: Santander Holdings USA Inc, Providence , Sr. Representative, Fraud, Other , Providence, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Technology Development Program: Network Engineer I (June 2021)
Description: DescriptionJumpstartyour future while helping us build the bank of the future -- The financial industry isevolving and Citizens is striving towards becoming a top technology destinationfor customers and (more...)
Company: Citizens
Location: East Providence
Posted on: 10/21/2020

Route Sales Representative Driver - East Providence, RI
Description: Aramark Uniform Services AUS provides uniforms and related products to more than 400,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, (more...)
Company: Ameripride Services, Inc.
Location: East Providence
Posted on: 10/21/2020

OTR Flatbed Trucking Job - $1350/Week
Description: E.W. Wylie is seeking flatbed drivers flatbed training available - call 855 284-9778 to speak with a recruiter. 10 10 10 Some of what you can expect as an OTR
Company: E.W. Wylie
Location: East Providence
Posted on: 10/21/2020


Sr. Representative, Fraud
Description: Sr. Representative, Fraud, East Providence, RI - 2003027 Description As a member of Santanders retail banking division youll help serve Santanders retail and small business customers as part of one of (more...)
Company: Santander
Location: East Providence
Posted on: 10/21/2020

CDL Flatbed Owner Operator - Earn More! Choose Your Home Time!
Description: Solo opportunities now available The Independence and Support You Need To Grow Your Business As a CDL-A owner operator, you need stable freight to fulfill the promise you made to yourself to succeed. (more...)
Company: CRST Asset Light Flatbed
Location: East Providence
Posted on: 10/21/2020

CDL A Regional Dedicated Truck Drivers
Description: Job Description: 10 10 Drive your future with CDL-A Semi-Regional Company Truck Driver Positions at Hub Group Now offering 3,500 sign-on bonus Get the miles that take your career further with Hub (more...)
Company: Hub Group Trucking
Location: East Providence
Posted on: 10/21/2020

Associate / Principal Associate Scientist
Description: Generation Bio is a biotechnology company leading a new generation of gene therapy. With our proprietary re-dosable ceDNA technology, we are expanding the reach of gene therapy. At Generation Bio, our (more...)
Company: Shipt
Location: East Providence
Posted on: 10/21/2020

High Demand For Quality Painters - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: East Providence
Posted on: 10/21/2020

Senior IT Security Professional - IAM Platform Operations
Description: Description The Senior IT Security Professional within the Corporate Security and Resilience CS R Identity and Access Management IAM team---s primary responsibility is to support and maintain the (more...)
Company: Citizens
Location: East Providence
Posted on: 10/21/2020

CDL-A Flatbed Driving Jobs - 6 Months Experience
Description: E.W. Wylie is seeking flatbed drivers flatbed training available - call 855 284-9778 to speak with a recruiter. 10 10 10 Some of what you can expect as an OTR
Company: E.W. Wylie
Location: East Providence
Posted on: 10/21/2020

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Providence RSS job feeds