Lead Customer Service Advisor
Company: Jiffy Lube
Location: Franklin
Posted on: February 22, 2021
|
|
Job Description:
$500 SIGN ON BONUS! Apply today for details! The Lead CSA is
responsible for creating a Wow! Guest experience. From the time the
vehicle drives on the property, to when the keys are safely handed
back, this position is responsible for ensuring tailored service
recommendations, quality product installation and communication of
any special circumstances that impact the overall satisfaction.
This leadership role is also a critical link to our Guest First
strategy, building sales and gross profit within the store location
by using proven methods that exceed the guest's and Jiffy Lube
business needs and that realize Heartland/Jiffy Lube's vision and
strategy for guest care. The CSA has the authority to coach,
challenge and provide direction where guest satisfaction is
concerned. Qualifications: * Provides and ensures excellent,
professional "Guest First" care for all automotive services
available * Provides and ensures a positive consultative approach
during the check-in process * Ensures we accurately capture the
guest's product needs and provides updates throughout the entire
process to create a WOW experience * Responsible for ensuring all
in the CSA role understand the range of products and services
available and offers the guest options tailored specifically to
meet their preventative automotive needs * Must be a team player
that encourages collaboration; shares wins and feedback, creates a
feeling of belonging to the guest as well as teammates. *
Responsible for ensuring CSA roles maintain or exceed sales mix
target while simultaneously achieving high guest satisfaction by
building relationships and trust * Provides sales and guest service
leadership during store meetings and team huddles * Gives impartial
advice to ensure guests are aware of manufacturer-recommended
service needs are met * Will have responsible for opening/closing
the store * Deliver quality service at all times * Carry out other
duties and projects necessary for the position * Have a valid
driver's license and be able to drive vehicles Equal Opportunity
Employer Minorities/Women/Protected Veterans/Disabled
Keywords: Jiffy Lube, Providence , Lead Customer Service Advisor, Other , Franklin, Rhode Island
Click
here to apply!
|
Didn't find what you're looking for? Search again!
Other Other JobsGet New Contractor Work Today - Preview Leads In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Concord Posted on: 02/25/2021 UX/UI Senior Designer Description: Creative, Self-Motivated, Conceptual these are some of the qualities we are looking for in our newest member of our growing E-commerce team Jordan's Furniture's eCommerce team has an opening for a UX/UI (more...) Company: Jordan's Furniture Location: Taunton Posted on: 02/25/2021 Shopper - Flexible schedule, up to $22 an hour Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...) Company: Shipt Location: Concord Posted on: 02/25/2021 Sr. Representative, Fraud Description: Sr. Representative, Fraud---2100744-Description-As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in (more...) Company: Santander Holdings USA Inc Location: East Providence Posted on: 02/25/2021 Get New Roofing Work Today - Preview Leads In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Salem Posted on: 02/25/2021 CNC Systems Administration Description: POSITION SUMMARY: Responsible for the maintenance, support and deployment of the Enterprise One global infrastructure and its operations. This position will provide Enterprise One configuration, security (more...) Company: Princess House Location: Taunton Posted on: 02/25/2021 High Demand For Quality Window Pros - Get New Clients In Your Area Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement Company: HomeAdvisor Location: Salem Posted on: 02/25/2021 Sheet Metal Apprentice Description: We are growing and looking to bring on a couple new Sheet Metal Apprentice. This is your chance to be part of a growing team and be rewarded Company: SS Service Corp Location: Taunton Posted on: 02/25/2021 MULTI-LINE ADJUSTER - NEW HAMPSHIRE Description: A dynamic organization supplying quality claims outsource solutions to insurance carriers, countrywide is seeking multi-line adjusters in your area. There are many competing vendors in our marketplace, (more...) Company: Provencher & Company, LLC Location: Concord Posted on: 02/25/2021 Shipt Shopper Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...) Company: Shipt Location: Concord Posted on: 02/25/2021 |