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TEMP BPO Associate

Company: NTT DATA
Location: Providence
Posted on: July 16, 2021

Job Description:

Job Description

Job Description:

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a customer care associate to join our team in Providence, RI.

NTT DATA Services currently seeks a Temporary Customer Care Associate to join our team based out of Providence, RI. This position has great access to public transportation, with a RIPTA bus stops at the building.

In this position, candidates will be responsible for providing frontline support for members inquiring about current insurance coverage, previous insurance coverage, doctors in their programs, co-pays, claims questions, etc

Position's General Duties and Tasks

In these roles, you will be responsible for:

Taking 30-40 inbound calls per day from members and potential members

Verifying proper completion of enrollment and change documentation.

Ensuring accurate and timely completion of transactions to meet or exceed client SLAs

Identifying and resolving both regular and non-routine problems or escalate to more proficient team members

Adhering to attendance, professional conduct and member confidentiality policies and guidelines

Accepting and implementing coaching and feedback to achieve individual and team performance goals

Requirements for this role include:

High School Diploma or equivalent

Ability to work regularly scheduled day shifts Monday - Friday 8:00am to 7:00pm EST and possibly Saturday and Sunday 8:00 AM to 12:00 EST (based on business need)

Ability to work remote with a stable internet connection

Attend six week remote training Monday-Friday 8:30-5:00 pm EST

Noise Free/Distraction Free Workspace

Must be from RI or abutting towns

6+ months of experience in a customer service role where you had to correspond in writing or over the phone with customers

6+ months of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions

6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web based applications. Microsoft Office suite that required daily usage of Outlook, Excel and Word

Ability to type 40 WPM

*** The shift timings can be changed as per client requirements. Additionally, you may have to do overtime (paid) and work on weekends based on business requirements.

*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material

***Possiblity of temp to perm conversion based on job performance

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

#INDIST #LI-NAM

Keywords: NTT DATA, Providence , TEMP BPO Associate, Other , Providence, Rhode Island

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