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TEMP BPO Associate

Company: NTT DATA
Location: Providence
Posted on: November 18, 2021

Job Description:

NTT DATA Services currently seeks a Temporary Customer Care Associate to join our team based out of Providence, RI.-- This temporary position is expected to run until February, 2022.Job Description:In this position, candidates will be responsible for providing frontline support for members inquiring about current insurance coverage, previous insurance coverage, doctors in their programs, co-pays, and claims questions.Position's General Duties and Tasks:

  • Taking 30-40 inbound calls per day from members and potential members
  • Verifying proper completion of enrollment and change documentation.
  • Ensuring accurate and timely completion of transactions to meet or exceed client service level agreements
  • Identifying and resolving both regular and non-routine problems or escalate to more proficient team members
  • Adhering to attendance, professional conduct and member confidentiality policies and guidelines
  • Accepting and implementing coaching and feedback to achieve individual and team performance goalsRequirements for this role include:
    • High School Diploma or equivalent
    • Ability to work regularly scheduled day shifts Monday - Friday 8:00 am to 7:00 pm EST and possibly Saturday and Sunday 8:00 AM to 12:00 EST (based on business need)
    • Ability to work remote with a stable internet connection
    • Attend six week remote training Monday-Friday 8:30-5:00 pm EST
    • Noise Free/Distraction Free Workspace
    • Must be from RI or abutting towns
    • 6+ months of experience in a customer service role where you had to correspond in writing or over the phone with customers
    • 6+ months of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions
    • 6+ months of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web based applications. Microsoft Office suite that required daily usage of Outlook, Excel and Word
    • Ability to type 40 WPM This position has great access to public transportation, with a RIPTA bus stops at the building.*** The shift timings can be changed as per client requirements. Additionally, you may have to do overtime (paid) and work on weekends based on business requirements.*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material***Possibility of temp to perm conversion based on job performanceThe Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.

Keywords: NTT DATA, Providence , TEMP BPO Associate, Other , Providence, Rhode Island

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