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Senior UX Researcher

Company: Fidelity TalentSource
Location: Smithfield
Posted on: January 11, 2022

Job Description:

*Long-Term Contract*

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a User Researcher to work at Fidelity in Smithfield, RI.

The Role
As a member of the User Experience Research Team, you will contribute to Fidelity's future growth using human-centered design to understand people, generate new offerings, and rapidly experiment new ideas! You will dig into complex, ambiguous, human-centered problems. You will be charged with designing and conducting customer research, identifying the problem from the user's point of view, developing insights and opportunity areas, leading ideation, and testing through prototypes.

The Skills and Expertise You Bring
Ability to design and execute qualitative and quantitative research using different methods and techniques based on project goals and timelines
Research skills to uncover and investigate unmet needs (e.g. group and 1:1 interview facilitation skills, ethnographic skills, JTBD, journey mapping, design heuristic evaluation, etc.)
Research expertise to help teams design meaningful and usable solutions (e.g. lead ideation sessions, conduct concept resonance and feedback research, etc.)
Business expertise: ability to understand business drivers and provide research consultation
Ability to work with partners and data from product management, design, engineering, and analytics to help teams find answers and generate revelatory insights
Synthesis expertise-ability to get to the "so what"; surfacing fresh insights and opportunity areas from research
Ability to challenge traditional assumptions about UX Design and Research - seeking out, inventing, testing and sharing new directions and technologies
Entrepreneurial and curious mindset, strong communication and interpersonal skills
4-6 years of proven experience conducting/leading Design Research/ User Experience Research efforts
Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred

The Team
Fidelity is committed to providing differentiated value to our clients with a personalized, proactive, intuitive, and easy experience that meets their needs. Core to meeting our strategic intent is understanding human behavior and perception assembled through meticulous research and packaged as insights that Fidelity teams rely upon to make informed decisions about the right problems to tackle, the right solutions to build, and the best execution of those solutions. In this role, you will partner closely with UX designers, product management, technologists, marketers, and data analysts to help us bring new and improved experiences to our current and prospective customers. You will report to a UX Research Director.

COVID Work Policy
Safety is our top priority. Once we can be together in person with fewer safety measures, this role will follow our dynamic working approach. You'll be spending some of your time onsite depending on the nature and needs of your role.

Dynamic Working - Post Pandemic
Our aim is to combine the best of working offsite with coming together in person. For most teams this means a consistent balance of working from home and office that supports the needs of your role, experience level, and working style.
Your success and growth is important to us, so you'll want to enjoy the benefits of coming together in person - face to face learning and training, quality time with your manager and teammates, building your career network, making friends, and taking full advantage of cultural and social experiences Fidelity provides for you.

Keywords: Fidelity TalentSource, Providence , Senior UX Researcher, Other , Smithfield, Rhode Island

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