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Student Intern

Company: Amica Mutual Insurance Company
Location: Lincoln
Posted on: January 12, 2022

Job Description:

Student Intern
Service Center Operations - East - Service & FNOL
20 Blackstone Valley Way Lincoln, RI 02865
Want to join a company where doing good is what we do?
The feeling is mutual!Our office located in Lincoln, RI, is seeking an intern for our Service Center Operations - Service and FNOL teams. This is a paid internship with the working hours of 11:30AM-7:00PM Monday-Friday during the summer. Amica has created an internship program that is an excellent way for students to receive hands-on experience.Our internship program is designed for students who are currently enrolled in a Bachelor's degree program at an accredited college/university interested in developing their customer service, leadership and business acumen. Throughout this on-site 10-week program, you'll receive skills, experiences, and support through professional training and workplace mentoring.The selected intern will act as a front-line service center representative while being given time to participate in various service center projects and initiatives by partnering with other center interns.Job Responsibilities:The job duties include assisting the Service Center with a variety of tasks including, but not limited to:

  • Competency training on communication, problem solving, decision-making, customer service, and personal branding
  • Deepen understanding of how a successful business operates during high-volume hours
  • Engage with our customers by handling incoming calls
    • Candidates would be responsible for one of the two:
      • First Notice Of Loss- Includes securing homeowner and auto claim reports and, when applicable, promoting Amica's preferred provider programs such as our roadside and glass partners
      • Service/Billing-Includes handling customer inquiries with regard to billing statements, updating payment methods and plans and educating customers about self-service features online
      • Participate in group exercises to research and propose solutions to business projects
      • Engage with mentors regularly to discuss growth and identify opportunities for personal and professional development
      • Provide actionable feedback on resources and proceduresDesirable Knowledge & Skills:
        • Strong oral and written communication skills
        • Capability to prioritize and multitask
        • A positive attitude and willingness to engage with others
        • Problem-solving skills and customer service experience
        • Ability to be present and maintain strong attendance
        • Proficient use of Microsoft Office productsAbout Amica

          Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
          • Providence Business News 2021 Best Places to Work Award Winner
          • We believe it's important to give back to the communities we call home, fostering growth and stability across the country through grants and sponsorships.Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.IND15*cb*

Keywords: Amica Mutual Insurance Company, Providence , Student Intern, Other , Lincoln, Rhode Island

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