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Remedy Administrator

Company: Amica Mutual Insurance Company
Location: Lincoln
Posted on: January 15, 2022

Job Description:

Remedy Administrator (Corporate Information Systems Department)
25 Amica Way, Lincoln, RI 02865Want to turn your IT expertise into customer solutions?
The feeling is mutual.Our Lincoln, RI office is seeking a Remedy Administrator who will manage and support IT Service Management and IT Asset Management foundation data across environments.This position is eligible for two remote work days per week.Responsibilities:

  • Support ITSM administrative functions utilizing BMC Remedy Data Administration.
  • Maintain CMDB data through normalization and reconciliation.
  • Use Remedy product knowledge and experience to drive and support ITSM and ITAM initiatives.
  • Create, schedule, and execute data load and transformation jobs.
  • Participate in all activities associated with the ITSM Remedy suite including design, construction, testing, documentation and implementation of IT solutions for multiple and/or complex systems.
  • Create and utilize reporting to define metrics for process performance, identify data anomalies, and refine the data.
  • Maintain the product catalog, approval mappings, product/operation/resolution categorization, company structure (people records, permissions, entitlements) within Remedy.
  • Possess working knowledge/understanding of additional BMC products such as BMC Smart Reporting and BMC Discovery to aid in maintaining CMDB data and identify gaps or discrepancies.
  • Assist team members by performing tasks necessary to support data analytics solutions as well as build foundational skills and knowledge.
  • Conduct research and attends training and/or industry seminars to stay abreast of current and emerging technologies.Qualifications:
    • Bachelor's degree and a minimum of 5 years of experience in multiple and/or highly complex application areas or, an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
    • Committed to continuous learning and sharing of that learning. This includes, but not limited to training sessions or seminars with a focus on expanding knowledge beyond the current role including leadership and emerging technologies.
    • Ability to effectively break down, prioritize and manage multiple competing tasks independently regardless of complexity.
    • Ability to identify challenges and risks to the completion of work along with communication of those with possible solutions to the appropriate personnel.
    • Capable of managing large complex assignments and problem resolution with a focus on a successful outcome.
    • Able to take control of difficult situations and handle them across both IT and business units effectively.
    • Ability to communicate effectively within CIS as well as business units (using non-technical language when appropriate) up to the executive level about planned work, completed work and next steps.
    • Committed to continuous improvement as well as innovation.
    • Obtains certifications relevant to the product and/or team.
    • Has foundational knowledge of Remedy Development tools.Perks and Benefits:
      • Paid vacation, holidays and sick days
      • Generous leave programs, including paid parental bonding leave
      • Medical, dental, vision coverage, short- and long-term disability, and life insurance
      • Generous retirement benefits
      • Opportunities for advancement in a successful and growing companyAbout AmicaAmica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.IND15*cb*#DICE

Keywords: Amica Mutual Insurance Company, Providence , Remedy Administrator, Other , Lincoln, Rhode Island

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