Customer Account Specialist

Company: Tegra Medical
Location: Franklin
Posted on: January 15, 2022

Job Description:

At Tegra Medical our mission is simple: to bring medical devices to life. We contract manufacture extraordinary products thanks to our fabulous people. -We look for team players with a great attitude and a willingness to learn. Are you ready for a career making products that enhance and save lives?
Job Summary
The customer account specialist is a forward facing role to the Customer. -This role requires strong relationships with customers and other Tegra Medical functions. -The Customer Account Specialist focuses on the individual needs and requirements of their customer portfolio supplying them with timely information to help them better manage their business. -The Specialist performs and coordinates activities by entering, managing, storing, retrieving, integrating and communicating information for distribution to the customer - supporting the sales staff and acting as a liaison between manufacturing, quality, engineering and customers.
Role and Responsibilities
Receive and enter purchase orders according to predetermined criteria. -Provide expected shipment dates to customers.
Work within Customer portals for PO acquisition and order confirmations
Process changes as requested by the customer or that occur during the manufacturing process as required.
Take lead in resolving customer issues engaging Business Development Managers as needed
Troubleshoot shipping issues with Shipping Manager which could include late or short shipments and customer shipping complaints
Enter Customer Complaints into system: facilitate the needs between customer and Tegra Medical when necessary
Receive and review requests for quotations on existing or new products
Work with supply chain to have orders scheduled in alignment with customer request dates and current manufacturing lead times
Monitor customer open orders and contact as needed for new Purchase Orders aligning with current lead times.
Responsible for generating updated quotes for customer products
Interface daily with Inventory and Throughput Manager to proactively involve customers around updates on their orders
Enter new customers into system and field calls from customers looking for technical guidance
Contact customer with problems/questions that occur during manufacturing and negotiate possible solutions
Assist all Customer Care team for coverage, call center inquiries, order entry and job launch processes as required
Qualifications and Education Requirements
A minimum of three (3) years related experience in a customer service setting that includes order entry and return processing. -Excellent telephone etiquette, verbal communication skills, accurate typing skills, along with a high command of the English language is mandatory. -Must be able to manage multiple priorities, have strong decision-making capabilities and the capacity to handle confidential information. -Must be able to thrive in an extremely fast-paced environment, have a strong sense of urgency and a demonstrated passion for the customer. -Strong service-oriented attitude, professionalism in communications, poise, tact and diplomacy is necessary. Knowledge of Microsoft office (word, excel, outlook) and order entry systems is required. - -Limited supervision (must be highly autonomous; shown much independence)
Preferred Skills
Ability to learn how to read blue prints, drawings, and specifications
Technical problem solving and analytical abilities are preferred.
Spanish as a 2nd -language
Experience in medical device manufacturing (ISO 13485), aerospace, machinery, or metals desired.

About Tegra Medical
As a proud contributor to the robust, growing medtech industry Tegra Medical offers a pathway to well-paying, long-term careers. We are a contract manufacturer to some of the biggest, most well-known names in the medical device field and are renowned for our ability to tackle the challenging devices our competitors can't handle. Headquartered in Franklin, MA, we manufacture there and in Dartmouth, MA, Hernando, MS, Costa Rica, and locations in Europe and Asia. Tegra Medical is a member of SFS, which is based in Heerbrugg, Switzerland.
Tegra Medical is an Equal Opportunity Employer
M/F/D/V

Keywords: Tegra Medical, Providence , Customer Account Specialist, Other , Franklin, Rhode Island