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Call Center Supervisor

Company: Marsh and McLennan
Location: Franklin
Posted on: January 16, 2022

Job Description:

Mercer is recruiting for an experienced Call Center Supervisor based in any of the following locations: Urbandale, IA, Franklin, MA or Houston, TX

Call Center Supervisor

What can you expect?

This supervisor will oversee and supervise a team of call center Benefit Counselors and respond in a timely manner to phone and e-mail inquiries from consultants and clients to resolve customer issues

This supervisor will also coordinate team, ensuring proper staffing, conduct performance evaluations, approve compensation, and drive professional development

The person in this role will also conduct extensive research by reviewing all available internal resources and external client knowledge to answers inquiries and resolves problems

They will assist leadership to develop and implement customer service strategies for clients through high quality and efficient responses, provide guidance to their team on how to respond to client inquiries by sharing extensive knowledge and experience, as well as suggest process improvements to management for consideration

What's in it for you?

At Mercer, we are as invested in creating brighter futures for our own people as we are for our clients

As part of Mercer, we offer competitive benefits: multiple medical, dental, and vision plans with choices to fit all needs and budgets - benefits coverage starting Day 1

In addition, Mercer has other benefits and -discounts on products and services, and more

We will count on you to:

At least -2 years' relevant supervisory or management work experience in a customer focus aligned call center

What you need to have:

Ability to drive call center performance

Proven communication skills

Collaborative leadership skillset

What makes you stand out:

Ability to manage multiple projects simultaneously

Excellent analytical, writing and presentation skills

Life & Health Insurance License

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh & McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh , Guy Carpenter and Oliver Wyman , Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.me.mercer.com/ . Follow Mercer on Twitter @Mercer .

Marsh & McLennan Companies and its Affiliates -are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Keywords: Marsh and McLennan, Providence , Call Center Supervisor, Other , Franklin, Rhode Island

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