Full-Time Universal Banker (Float) - RI ($19-$24/Hour)
Company: HarborOne Bancorp, Inc.
Posted on: May 16, 2022
HarborOne Bank is actively looking for Universal Banker to act as a
"float" for our various Rhode Island/MA locations. If you have a
passion for customer service, sales or hospitality and a
demonstrated ability to build relationships with customers we want
to talk with you!
As a Universal Banker at HarborOne you will service customers in a
dual role involving Customer Service and Teller functions as
business needs dictate.
Universal Bankers are required to successfully attend Universal
Training and become certified to assist customers with all lines of
business the bank offers including Business Banking, IRAs, and all
Lending product lines
Consistently meet monthly performance goals assigned
Consistently adheres to service standards established in the
Customer Service Playbook
Provides support for all functions associated with the Teller
- Receives checks and cash for deposit, verifies amount, ensures
customer has account and examines checks for endorsement. Makes the
decision to pay the check within preset dollar limits and HarborOne
policies and procedures.
- Accepts customer loan, mortgage and safe deposit box payments.
Posts appropriate payment type (principle vs interest
- Issues money orders, Treasurer's checks, handles coin machine
slips and assesses appropriate fee.
- Orders daily supply of cash from the vault ensuring drawer is
maintained within set cash limits. Counts incoming cash for
- Scans work daily.
- Balances by counting currency, coin, and checks in cash drawer
and verifying to computer totals.
- Refer products to existing and new members to assist with
branch and individual goals.
- Maintain teller balancing record in compliance with HarborOne
- Perform all duties professionally and within the Bank's
standards, including maintaining customer confidentiality.
Provides support for all functions associated with Customer
- Identify and match customer product needs with HarborOne Bank
products and services by using the HarborOne Sales Navigator to
interview customers and discover financial needs.
- Process all new accounts accurately and efficiently in
accordance with regulatory and internal control standards.
- Conduct appropriate follow up and onboarding
- Actively participate in all sales campaigns.
- Maintain a thorough understanding of consumer loan products and
appropriate procedures for loan applications. Discuss loan product
options with customer, prequalify, and prepare appropriate loan
documents including denials. May be required to request and analyze
credit reports. Complete appropriate paperwork to disburse the loan
to the customer.
- Maintain a thorough knowledge of home equity and mortgage
products. Assist customers with the completion of a home equity
application. Disburse/ closing home equity loans ensuring all
proper documentation is complete and accurate.
- Maintain a thorough knowledge of business banking products
including deposit, lending, cash management, and online
EDUCATION and/or EXPERIENCE
At least 1 year of business or retail experience. Prior experience
working in a fast paced sales, retail, hospitality, or banking
environment is beneficial.
Proven ability to consistently demonstrate commitment to creating
an exceptional customer experience. Demonstrated enthusiasm with
established verbal communication skills to engage customers and
encourage meaningful conversations. Must be able to pro-actively
engage customers in conversations to identify opportunities,
broaden relationships and provide solutions. Ability to respond to
present needs as well as anticipate future needs of clients and
Ability to multi-task and master competencies in all areas of
financial advice including managing money, borrowing money, and
investing money. Must be able to self-manage, work independently,
and be flexible. Maintain technical and operational proficiency in
all aspects of customer engagement including account opening, loan
applications, servicing, small business, new technologies, and
Must be able to work in a team environment and contribute as an
individual - demonstrating the ability to support others in the
achievement of common goals, as well as self-managing to individual
expectations. Prior track record of successful attainment of goals
in customer experience and/or business development in prior roles
and work experiences.
Keywords: HarborOne Bancorp, Inc., Providence , Full-Time Universal Banker (Float) - RI ($19-$24/Hour), Other , Providence, Rhode Island
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