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User Experience (UX) Design Principal

Company: Infosys
Location: Providence
Posted on: June 23, 2022

Job Description:

Infosys is seeking a User Experience (UX) Design Principal. As a UX Design Principal in the Infosys Experience Design Unit, you will work across multiple sectors (Financial Services, Life Sciences, Tech, Telco) to design and innovate digital experiences for major brands. You will lead the definition and implementation of a digital and design strategy for an experience. You are comfortable managing, inspiring, guiding, and leading large project teams or a portfolio of project teams. You bring a rich, deep experience of having created experiences in certain industries and complex projects to bear. You will support new business in the creation of proposals and pitches to win new work and consult existing clients to strengthen our relationship with them, and ensures we deliver high design quality and client value. You will collaborate with the client and teams often comprised of designers, developers, BA, Product Owners, Product Managers and Delivery Managers. You will design and test prototypes to deliver incremental experiments from a prioritized set of hypotheses. In this role, you will also have the opportunity to explore the boundaries of AI, personalization, AR/VR, and cloud computing.
The role requires a focused and thorough individual with successful prior experience building robust and innovative digital platforms. You are comfortable delivering fast-paced UX thinking in unrefined prototypes (often XD, Figma, or Sketch).


  • Collaboratively design world class products, services, and experiences
  • Acts as the go-to-person for the client on project related activities and beyond. Proactively identifies risks and issues and proposes mitigation solutions; participates in client visits, guides and channels client's design vision; provides regular reports, articulates value and manages expectations in order to increase client satisfaction.
  • Pitch work to clients and partners and facilitate workshops
  • Support New Business in effort estimation
  • Distill business requirements, market research and user needs into actionable insights. Derive, articulate and test hypotheses
  • Work with your team and the client on a journey of product creation based on insights
  • Design and communicate effectively through sketches, wireframes, and prototypes
  • Define and oversee qualitative and quantitative user research using a variety of methods, sometimes including managing a third party
  • Inspire and motivate an energetic and collaborative team
  • Responsible for performance management of your more junior designers.
  • Work closely with team members across time zones to ensure ways of working, quality and best practice are in line with Infosys's standards.Qualifications
    • Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
    • At least 10 years of experience in Information Technology.
    • Candidate must be located within commuting distance of Providence, RI or New York, NY or be willing to relocate to the area. This position may require travel to project locations.
    • U.S. citizens and those authorized to work in the U.S. are encouraged to apply.
      • 10+years of experience working at leading digital agencies as an experience design practitioner
        • extra bonus points for: working at a startup or having the opportunity help shape an approach or end product
        • Dynamic portfolio of complex, digital experiences for global brands
          • multichannel deliverables including mobile, tablet and web
          • ex: digital products, connected experiences, or services
          • Ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build')
          • Bias for action and tolerance to navigate a sometimes ambiguous environment
          • Excellent communication and client-facing presentation skills
            • Exceptional abilities to explain design rationale, to align and persuade stakeholders, and to drive conversation
            • Solid understanding of other disciplines (such as business, technology, delivery, marketing, and content) needed to create a brilliant product
            • Appreciation for other disciplines (such as business, technology, delivery, marketing, and content) needed to create a brilliant product
            • Experience pitching for, winning and maintaining large programs of product delivery
            • Experience rolling out large products from proposition through to delivery - not just across the design spectrum
            • Significant hands-on experience creating a wide range of digital experiences across channels, industries and audiences
            • Ability to define the approach, plan and estimate the effort for new, complex pieces of experience design work
            • Experience integrating design into large, complex, scaled Agile programs across various frameworks (e.g. SAFe, LeSS, etc.)
            • An appreciation of the other disciplines needed to create a brilliant product, such as business, technology, delivery, marketing, and content
            • And of course, proficiency across in Figma, Adobe XD, Sketch, InVision, Craft, Zeplin and Keynote
            • Our business is global and occasional international travel is to be expected
            • A sense of humor!
              About Us
              Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

              EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin

              To learn more about Infosys and see our ideas in action please visit us at

Keywords: Infosys, Providence , User Experience (UX) Design Principal, Other , Providence, Rhode Island

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