Program Representative II

Company: Providence Housing Authority
Location: Providence
Posted on: August 6, 2022

Job Description:

Job DescriptionPurpose:To provide general assistance in the administration of the Rental Assistance Programs. Involves significant contact with residents, property owners and various community and governmental agencies. Exercises some independent action and judgment within broad regulations and supervision as it relates to housing quality and participant/property owner responsibilitiesEssential Tasks of the Position:To provide general assistance in the administration and delivery of services for the Rental Assistance ProgramReceives and reviews resident applications to ensure basic eligibility for participation in programOrganizes and conducts educational briefing sessions for new residents/property ownersIssues vouchers of family participation to residentsEvaluates the progress of residents within the program, principally to ascertain needed additional assistanceCompletes certifications/re-certifications of residents eligibility and income; computes rents, and prepares lease documentsMaintains active communication with property owners and/or their representatives for purpose of compiling listings of available housing units, and for assistance to residents in occupied rented unitsCompletes all necessary paperwork related to new leasing, moves, recertifications and adjustmentsCoordinates/schedules inspectionsMonitor/Follow-up on inspections to ensure required repairs have been completed prior to occupancy in order to release payment to ownerEvaluates rent for reasonablenessReceives complaints from tenants and/or property owners/agents Acts as witness in signing of legal documents, such as leasesReview requisitions from project-based vouchers and moderate rehabilitations developments. Prepares memos for payment/recoupment payments and tenant utility allowance paymentsWorks closely with and performs duties of the Senior program Representative in their absenceReviews Eligible Income Verifications (EIV) & calculates unreported incomeReviews notices and other records prepared by personnel for clarity, completeness, accuracy, and conformance with instructions and regulatory requirementsForwards approved reports and records to supervisor, if necessaryCoordinates leased housing activities with other sections of the agency to prevent delays in actions required or to improve services to residentsInterrelates with residents, property owners and the public in person/phone, answers inquiries, responds to complaints, schedules appointments and provides general information relative to leasing functionMaintains a high degree of confidentiality relative to resident recordsSecondary Tasks of the Position:Works on, researches and completes special projects, as assignedPossesses working knowledge of automation/programming language adaptive to agency leased housing needsAssists prospective residents in search of rental housing, offering personal assistance and counselPerforms other duties as assignedPosition Requirements and Qualifications:Education LevelHigh school diploma, requiredAdditional education, preferredAbility to speak/translate Spanish, preferred Experience in related field2-3 years of work experience in a public housing setting or a thorough knowledge of federal/state leased housing regulations, requiredExperience in social service field, preferredKnowledge, skills, abilities, licenses and certificationsPossess in-depth knowledge of Microsoft Office programs including Word, Excel, Outlook, PowerPoint as well as agency software system.Possess or have ability to obtain Leased Housing/Section 8 Certificate within one year from an accredited agencyAbility to maintain confidentiality in all assignments as mandatedAbility to work harmoniously with other agency personnelAbility to relate to and interact with property owners, elderly and family residents in low and moderate income housing settingsAbility to be flexible and perform work under time pressureAbility to train to other (new/experienced) staffPossess and retain a valid Rhode Island drivers license (Class O) unrestricted except for corrective lenses and automatic transmissionWorking knowledge of housing systems, components, and quality standardsWorking knowledge of social service techniquesWorking knowledge of real estate principles and practicesAbility to mediate disputes, such as: between resident and landlordWorking knowledge of federal, state and Local Building Codes, Housing Quality Standards, Ordinances and RegulationsWorking knowledge of the court system related to the eviction processWorking knowledge of tenant/landlord lawsAbility to write clearly and concisely

Keywords: Providence Housing Authority, Providence , Program Representative II, Other , Providence, Rhode Island