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Head of Business Transformation

Company: Zoom
Location: Providence
Posted on: September 21, 2022

Job Description:

Work Styles at ZoomIn most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles ( .About UsZoomies help people stay connected so they can get more done together. We set out to build the best video product for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.Were problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, youll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.We are seeking a senior leader that has depth and expertise in managing large cross functional company wide initiatives that cross systems, processes and data. This will require deep business operations acumen to understand and articulate impact (both positive and negative), with ability to manage decisions that will have impact to business and revenue. This role is highly strategic and it will be critical that this leader owns partnering closely with the office of the CIO, Sales, Engineering & Finance functions to drive end to end operational improvements. Key areas of responsibility for this leadership role:

  • This includes representing sales in cross company initiatives to implement new technologies and tools to modify, improve, or introduce new business processes and experiences. (ex. CPQ, Business systems, sales tools, implementing new business models)
  • Responsible for initiatives are often implemented to keep up with changing market demands, improve team productivity, or offer better customer experiences
  • Increase velocity of product launches and acquisition integration - manage go-to-market readiness workstream
  • Responsible for proactively identifying and planning with cross functional leaders to define our go to market business plans and identifying cross functional interdependencies to deliver strategic big bet initiatives.
  • Responsible for managing a team of managers and report directly to the Head of Global Sales Operations and Enablement QUALIFICATIONS & SKILLS
    • A thorough understanding of business processes and outcomes, as well as the ability to identify potential areas for improvement within an organization
    • 10+ years of proven leadership experience in sales strategy and sales operations
    • SaaS and Technology experience a plus
    • Ability to work in a fast paced dynamic environment
    • Self motivated individual with the ability to work in a changing environment
    • Consultative skills with strong business acumen
    • Excellent communicator
    • Strong presentation skills
    • Change management experience
    • Ability and aptitude to work within various medium to coach & develop teams and individuals
    • Ability to evaluate complex processes and apply critical-thinking skills & develop new systems to improve workflow
    • Excellent skills in PowerPoint, Microsoft Word, Microsoft Excel, Google products
    • Ability to work independently as well as part of a collaborative environment
    • Willing to travel both domestically and abroad
    • Have a demonstrated, proven track record of driving for results We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law. At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here ( . Explore Zoom:
      • Hear from our leadership team (;!!K5ATeMLGHIlgtw!N_9bFG2WvSVHNjvQfjuOpRN_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$)
      • Browse Awards and Employee Reviews on Comparably
      • Visit our Blog (
      • Zoom with us!
      • Find us on social at the links below and on Instagram (
      • View more jobs, sign up for job alerts and join our talent community. Visit the Zoom careers site ( . LI-Remote

Keywords: Zoom, Providence , Head of Business Transformation, Other , Providence, Rhode Island

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