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Principal - Data & Analytics, Content Center of Excellence

Company: Fidelity Investments
Location: Smithfield
Posted on: September 23, 2022

Job Description:

Job Description:The RoleAre you passionate about the intersection of data, analytics, and digital content experiences? As part of Fidelity's Content Team, you will be a member of a customer-obsessed team that creates and delivers thought leadership, editorial, and educational content. You'll drive the team's learning agenda and provide valuable insights to help inform our content strategy and deliver a more engaging customer experience and key business results. It's a fast-paced environment where strong collaboration with a wide variety of diverse partners is critical for success, and decisions are data-focused and iterative.This role will require strong partnership with our Data and Analytics team to create insights by mining customer data as well as providing measurement read outs from self-service dashboards. This person will also evangelize the use of a suite of measurement tools by our content team associates, helping them increase their comfort level with data to make informed content creation and optimization decisions.The Expertise and Skills You Bring Bachelor's degree required, master's degree in related field a plus5+ years experienceHighly analytical with the ability to synthesize data sets into cohesive insights to determine the effectiveness of content and drive business decisionsLeveragescustomer data analyticstools anddashboardsto understand patterns and behaviors to inform optimization opportunitiesLeads multiple projects at once with an outstanding level of detail orientationExperience with a range of analytical tools and techniques (e.g., Adobe Analytics and Tableau)Strong interpersonal skills, including the ability to communicate and work across the organization effectively, to influence all levels of the organizationStrong presentation skills, including the ability to effectively convey data trends and insights to audiences who are less familiar or engaged with analytical toolsExperience partnering with a Data & Analytics team to inform self-service dashboard creation and enhancementsSelf-starter and problem solver who works independentlyKnowledge of content personalization, machine learning, and artificial intelligenceThrives in a fast-paced environment that depends on strong collaborationExperience with Agile principles a plusThe TeamThe Content Center of Excellence focuses on three primary areas: content standards and best practices, associate learning and development, and the continued expansion of our capabilities.As part of the CoE, you'll lead the data and analytics sleeve. We are a new group that is excited about providing our associates with the foundation and tools they need to create best-in-class customer experiences.Certifications:Company OverviewFidelity Investments is a privately held company with a missionto strengthen the financial well-being of our clients.We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with aGlassdoor Employees' Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "Dynamic Working."We invite you toFind Your Fidelityatfidelitycareers.com.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email toaccommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.PDN-97449f56-8540-48b0-9334-967e51892b21

Keywords: Fidelity Investments, Providence , Principal - Data & Analytics, Content Center of Excellence, Other , Smithfield, Rhode Island

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