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Security & Privacy DRI

Company: Teleperformance USA
Location: Providence
Posted on: September 23, 2022

Job Description:

Overview:DOING BUSINESS WITH PEOPLE, FOR PEOPLE.Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.This person will be responsible for training employees (new or existing) to meet and exceed performance, quality, end-user satisfaction and other key operational metrics by providing guidance, support and education. They are also expected to perform Training Needs Analysis and design training content as needed.Responsibilities:

  • Conduct risk assessments including, but not limited to security, physical, and fraud assessment for new and ongoing requests, projects, and initiatives in order to identify, remediate, and mitigate security deficiencies and gaps with business suitable controls
  • Performing vendor risk assessments for client's future and current vendors to determine capability to meet security internal, contractual, and regulatory standards/obligations of the client and its customers
  • Recommend IT, physical, and operation security controls and processes to mitigate risks to the client and its customers
  • Align current business processes with client requirements and external security standards/obligations, such as NIST, FISM, PUB1075, ISO 27001:2013, PCI-DSS, HIPAA/HITRUST, etc.
  • Works with operations, IT, and compliance team in the creation of policies, procedures, or guidelines to ensure the security and privacy of information and computer systems for the client
  • Will be called upon to provide innovative security management solutions
  • Completes all special projects and other duties as assignedQualifications:
    • A Bachelor's degree in computer science, engineering or a related discipline, or the equivalent combination of education, technical training, or work/military experience.
    • 3 to 4 years of Information Security or IT Project Management experience
    • Flexible to work Monday-Friday 9AM-5PM and extended hours
    • Experience with regulatory requirements including but not limited to PCI-DSS, ISO2700, HIPAA, etc.
    • Advanced knowledge and Work experience in Security/Risk Management or related fields such, as Audit, IT Security, or Business Continuity, however other IT disciplines are eligible
    • Technical knowledge to understand detailed issues around security, business continuity, and overall risk in IT
    • Experience in a regulated (financial, pharmaceutical, health care, etc.) industry is highly desired.
    • One or more of the following certifications is highly preferred: CISA, CISSP, CEH, CRISC, ECSA, CHFI, CFE, MCSE, CCNA, CCNP.

Keywords: Teleperformance USA, Providence , Security & Privacy DRI, Other , Providence, Rhode Island

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