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Parts Counter Associate

Company: Dejana Truck & Utility Equipment Co.,LLC.
Location: Smithfield
Posted on: September 23, 2022

Job Description:


Dejana Truck & Utility is a division of Douglas Dynamics, North America's premier manufacturer and up-fitter of work truck attachments and equipment. Our belief is that our employees and culture are just as important to the company as serving our customers. We place a high value on building a team and working environment where individuals can succeed professionally and personally. We would love to have you join our team, where we offer top notch benefits, multiple avenues for advancement and a great working environment.


This Parts Counter role is a Customer Service position responsible for fulfilling customer parts orders and providing the installation and assembly team with the correct parts and equipment in a timely and consistent manner. You will be able to accomplish this by:

  • Providing a friendly, outstanding customer experience in-person and over the telephone
  • Assisting the Parts Manager to ensure appropriate parts inventory levels are maintained
  • Managing the customer parts order process and resolving any order discrepancies in a timely manner
  • Administering customer warranty parts return and process all required invoices and paperwork
  • Receiving all incoming goods and checking against purchase order
  • Preparing and shipping customer orders, ensuring order accuracy at all times
  • Interfacing with / assisting the engineering and operations departments, as needed
  • Maintaining a clean and organized work area at all times
  • Other duties as needed.
    • Opportunities for advancement.
    • A fulfilling career with the ability to contribute to an Industry leader
    • A comprehensive suite of benefits
    • Competitive salary commensurate with experience
    • A generous 401k match
    • Profit sharing for all full-time employees
      • High School Diploma or GED.
      • 1-2 years of customer service and/or retail environment experience.
      • Strong customer service skills are required.
      • Strong computer literacy and experience with Microsoft software such as Excel, Word, and Outlook is required.
      • Strong problem-solving skills.
      • Strong verbal and written communication skills.
      • Must be capable of team work, following up and following through, organization, and be detail-orientated.
      • Knowledge and understanding of truck equipment and/or automotive industry parts sales and service is a plus. - Will train the right person.
        • Majority of time spent sitting at a computer station in an office environment. Periods of walking in a shop/manufacturing setting will be required. Position requires ability to concentrate on fine detail with constant interruption and attend to tasks for 1 to 2 hours at a time. Individual must be able to understand and relate to concepts behind specific ideas and remember multiple tasks given to self and others over long periods of time and be able to communicate verbally and written.
          Our focus on integrity, teamwork, and high performance creates an ideal work environment for every one of our employees.

          We offer competitive salaries, benefits, and opportunities for personal and professional growth. Discover our opportunities and come see all the ways you can do more at Douglas Dynamics.

          As an Equal Opportunity Employer, Douglas Dynamics, LLC does not discriminate against qualified applicants in hiring based on race, color, sex, age, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.

          Dejana Truck and Utility Equipment is a proud sponsor of GEDWorks, a company sponsored program to help any employee (or their family member) earn their GED as they work for us.

Keywords: Dejana Truck & Utility Equipment Co.,LLC., Providence , Parts Counter Associate, Other , Smithfield, Rhode Island

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