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PM Lobby Attendant, Full Time - Graduate Providence

Company: Graduate Providence
Location: Providence
Posted on: November 25, 2022

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. .


Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City's Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence. Today, deeply woven within the city's fabric and culture and beloved by generations of guests, the Graduate Providence is an authentic Providence tradition. The Graduate Providence is a member of the Historic Hotels of America.


The Lobby Attendant is responsible for maintaining clean and attractive public guest areas and facilities throughout the hotel, while following company standards and safety procedures.


- Knowledge of cleanliness standards.
- Approach all encounters with guests and employees in a friendly, service oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
- Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
- Respond and/or communicate guest requests to an appropriate supervisor in a timely and professional manner
- Maintain cleanliness and order of all assigned linen closets and storage areas, and immediately report deficiencies
- Maintain adequate supplies and amenities in public areas
- Remove trash from offices, employee cafeteria and front desk whenever necessary
- Deliver guest requested items to appropriate locations as directed
- Satisfactorily perform routine cleaning in public areas, including vacuuming, sweeping, mopping, dusting, glass cleaning and spot cleaning of carpet. Public areas include all areas of the hotel visible to the guest(s) including the lobby, front entrance area, 2 nd & Mezzanine Floor lobby areas and hallways, etc.
- Report all lost and found items to Housekeeping Supervisor immediately
- Routinely clean ash urns as directed
- Routinely clean public bathrooms including guest bathrooms in public areas of the hotel (i.e. 2 nd and 17 th floor), employee locker rooms and employee restrooms.
- Routinely clean employee cafeteria
- Routinely clean fitness center
- Perform deep cleaning tasks as scheduled and assigned
- Promptly report any deficiencies and maintenance needs in work area
- Assist room attendants, as directed with completion of their work
- Maintain cleanliness and order of the chemical closet(s) and promptly report any deficiencies. Handle, store and label all hazardous substances according to state and federal regulations
- Vacuum/Shampoo carpet in public areas
- Responsible for floor care (vacuuming, buffing waxing, etc.)
- Maintain cleanliness of hotel elevators including cleaning tracks, buffing & polishing floors, cleaning mirrors, brass and wood, etc.
- Remove gum, wall spot; wipe glass, pictures, windows, etc.
- Maintain employee's areas including locker rooms and service hallways/stairwells, employee entrance so they are clean and in orderly condition
- Immediately report all suspicious occurrences and hazardous conditions
- Maintain cleanliness and safety of work areas at all times
- Practice safe work habits at all times, avoid injury to self and others, including the safe operation of all power-driven machinery
- Refresh a "pick-up" (stay over refresh, room change, transfer, etc.) room as required
- Thoroughly clean and restock guestrooms as assigned on pm shift. Complete all guestroom cleaning requirements when completing a guestroom assignment.
- Report all borrowed items (refrigerators, microwaves, hairdryers, etc.) to House person for safe return back to Housekeeping Supervisor/Manager.
- Complete projects as assigned
- Follow all procedures as outlined by the Director of Housekeeping.
- Other duties as required

Keywords: Graduate Providence, Providence , PM Lobby Attendant, Full Time - Graduate Providence, Other , Providence, Rhode Island

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