Telephonic Care Navigator - Remote in Connecticut, Rhode Island, Massachusetts
Company: UnitedHealth Group
Posted on: November 25, 2022
$1,000 Sign On Bonus For External Candidates
If you are located within Connecticut, Rhode Island, OR
Massachusetts , you will have the flexibility to telecommute (work
from home) as you take on some tough challenges.
E nergize your career with one of Healthcare's fastest growing
You dream of a great career with a great company - where you can
make an impact and help people. We dream of giving you the
opportunity to do just this. And with the incredible growth of our
business, it's a dream that definitely can come true. Already one
of the world's leading Healthcare companies, UnitedHealth Group is
restlessly pursuing new ways to operate our service centers,
improve our service levels and help people lead healthier lives. We
live for the opportunity to make a difference and right now, we are
living it up.
This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make
UnitedHealth Group a Fortune 10 leader.
Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions and
treatments; helping them to navigate the system, finance their
healthcare needs and stay on track with their health goals. No
other business touches so many lives in such a positive way. And we
do it all with every action focused on our shared values of
Integrity, Compassion, Relationships, Innovation and
There are several steps in our hiring process. Please make sure
that you have filled out all required sections of your employment
application. Once you submit your completed application, you will
receive an email with information regarding next steps including
any pre - employment assessment(s) that are required. Both your
application and any required assessment(s) need to be completed
before we can consider you for employment so the sooner you
complete these two steps, the sooner you will hear from us. To
learn more, go to:
Our Care Navigators have a serious responsibility to make every
contact informative, productive, positive, and memorable for what
it says about how much we care.
This position is full-time (40 hours/week) Monday - Friday.
Employees are required to have flexibility to work any of our 8-
hour shift schedules during our normal business hours of 9:00 am to
5:30 pm EST. It may be necessary, given the business need, to work
occasional overtime. This is a telecommute / work at home role.We
offer 2 weeks of paid training.
Training will be conducted virtually from your home.
All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
- Completes telephonic outreach to DSNP members utilizing
auto-dialer and manual dialing
- Educates member on gaps in care and assists with scheduling
- Assists members with social determinants of health and links to
- Ensures member has access to PCP
- Identifies gaps in care and assists in closure of gaps
- Outreaches members on caseload consistent with program
- Consistently meets metrics, both quality & performance
- Provides excellent customer service to both members and
- Constantly maintains schedule adherence and good
- Maintains confidential health information according to state
and federal regulations including HIPAA.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
- High School Diploma / GED (or higher)
- 1+ years of call center and / or telephonic customer service
- 1+ years of professional experience in an office setting using
the telephone and computer as the primary instruments to perform
the job duties
- 1+ years of Healthcare/ insurance experience and/or Social
work/community outreach/advocacy experience
- 1+ years experience analyzing and solving customer
- Work experience using Microsoft Word (edit, create & save
documents), Microsoft Excel (sorting & filtering data), and
Microsoft Outlook (email, folders, attachments and
- Must be available to work Monday - Friday 9:00am - 5:30pm
- Bachelor's Degree (or higher) in Social Work, Public Health or
- Previous experience as a telecommuter
- Medicaid and / or Medicare experience
- Experience working with medical terminology
- Reside within Connecticut, Rhode Island, Massachusetts
- Required to have a dedicated work area established that is
separated from other living areas and provides information
- Ability to keep all company sensitive documents secure (if
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet service
- Must be able and comfortable with maintaining metrics and goals
within the department
- Must be comfortable working on the phone and multiple systems
on the computer simultaneously while assisting members
UnitedHealth Group requires all new hires and employees to report
their COVID-19 vaccination status.
Military & Veterans find your next mission: We know your background
and experience is different and we like that. UnitedHealth Group
values the skills, experience and dedication that serving in the
military demands. In fact, many of the values defined in the
service mirror what the UnitedHealth Group culture holds true:
Integrity, Compassion, Relationships, Innovation and Performance.
Whether you are looking to transition from active duty to a
civilian career, or are an experienced veteran or spouse, we want
to help guide your career journey. Learn more at
Learn how Teresa, a Senior Quality Analyst, works with military
veterans and ensures they receive the best benefits and experience
Careers with Optum. Our objective is to make health care simpler
and more effective for everyone. With our hands at work across all
aspects of health, you can play a role in creating a healthier
world, one insight, one connection and one person at a time. We
bring together some of the greatest minds and ideas to take health
care to its fullest potential, promoting health equity and
accessibility. Work with diverse, engaged and high-performing teams
to help solve important challenges.
Connecticut Residents Only: The salary range for Connecticut
residents is $20.00 - $35.53. Pay is based on several factors
including but not limited to education, work experience,
certifications, etc. In addition to your salary, UnitedHealth Group
offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
PLEASE NOTE The sign on bonus is only available to external
candidates. Candidates who are currently working for a UnitedHealth
Group, UnitedHealthcare or related entity in a full time, part
time, or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus.
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Providence , Telephonic Care Navigator - Remote in Connecticut, Rhode Island, Massachusetts, Other , Providence, Rhode Island
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