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Customer Service Associate

Company: NTT DATA Services
Location: Cumberland
Posted on: November 26, 2022

Job Description:

Seeking customer service/administrative assistants for a 3+ month contract role in Cumberland, RI. This is a onsite role in Cumberland, so must have transportation to that area.

In this role your responsibilities are to verify insurance coverage for potential new clients. Additionally, will re-verify insurance coverage for existing patients in order to process patient prescription needs successfully and demonstrate excellent customer services to patients, healthcare professionals, and insurance carriers. This role will require an understanding of insurance concepts, including drug cards, major medical benefits, and per diem coverage.


* Minimum of 1 year in a customer service or call center environment.
* Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
* Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
* Basic alpha number data entry skills with attention to accuracy and quality is essential.
* Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.

Education: Verifiable high school diploma or GED required

Hours: Monday-Friday 8:30am-5pm EST

Job Types: Full-time, Contract

Pay: $18.00 per hour

* 8 hour shift
* Day shift
* Monday to Friday

* High school or equivalent (Preferred)

* Customer service: 1 year (Preferred)
* Call center: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: NTT DATA Services, Providence , Customer Service Associate, Other , Cumberland, Rhode Island

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