Full Time Teller - Greenville
Company: Navigant Credit Union
Location: Greenville
Posted on: January 23, 2023
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Job Description:
Navigant Credit Union has long been recognized as one of Rhode
Island's premier Credit Union institutions and has for the past
several years been recognized by Providence Business News as one of
the top 10 "Best Places to Work in Rhode Island" for the large
employer category. Established in 1915, we have served generations
of satisfied members with our focus on providing unmatched customer
service in the industry.We offer competitive pay and great employee
benefits including medical and dental coverage for you and your
dependents, life and disability insurance plans, 401k with company
match, time off benefits to promote work/life balance and on-site
banking at our corporate offices in addition to our 15 other
branches. Navigant Credit Union promotes good health and wellness
by providing all employees free access to an on-site fitness
center. As a growing organization, we offer opportunities for
advancement as well as tuition assistance and training to position
our employees to succeed. These are just some of the benefits of
working at Navigant Credit Union.If you believe you have what it
takes and are interested in joining our team of financial service
professionals, we want to hear from you!GENERAL SUMMARYUnder
general supervision, but following established policies and
procedures, provides a variety of teller activities such as
processing savings account, checking account, and loan
transactions; cashing checks, and a variety of other transactions.
Deliver exceptional customer service, aligned with the Credit
Union's core values and mission statement. Responsible for
providing quality member service, cross-selling the Credit Union's
products and services, balancing each day's transactions and
verifying cash totals. Responds to questions and/or provides
information upon request from members (internal and external).
Processes requests/transactions, as appropriate. Assists members
and potential members in understanding and utilizing the Credit
Union's products and services.DUTIESMAJOR RESPONSIBILITIES (in
descending order of importance)1. Processes all transactions for
members including deposits, withdrawals, loan payments, cash
advances and transfers. Disburses money orders and cashier checks.
Balances each day's transactions and verifies cash. Locates and
notifies Head Teller of discrepancies. Receives checks and cash for
deposit in savings and checking accounts, verifies deposit amounts,
examines checks for endorsement and negotiability, and processes
transactions via on-line teller terminal. Cashes checks and pays
money from savings and checking accounts upon verification of
signatures and member account balances. Inspects all checks,
drafts, money orders, savings withdrawals, and so forth to
determine their negotiability.2. Proactively engages in
conversations with members to discover member needs and refers and
cross-sells products and services to meet member needs. Directs
members to appropriate person/department. Achieves individual
referral goals. Gives prompt, efficient, and accurate service3.
Assists members with payroll and direct deposit questions. Assists
with EFT changes. Processes name and address changes. Accepts and
processes check orders and direct deposit forms. May process
requests such as opening of new checking /savings accounts, direct
deposits, ATM/VCC cards, CDs, Money Markets, and additional
services.4. Scans checks processed daily. Verifies accuracy and
balances transactions. Assists with the bagging of coin.5. Prepares
individual daily settlement of teller cash and other transactions
bringing cash drawer and settlement sheets into balance. Locates
and corrects discrepancies.6. Utilizes tact and experienced-based
knowledge to resolve member (internal and external) problems by
explaining specific policies and products. Represents the Credit
Union in a professional manner while maintaining positive member
relations.7. Answers questions concerning services provided by the
Credit Union. Performs a variety of account maintenance functions.
Ensures that all information given and/or transactions processed
follow Credit Union or regulatory policy/procedure.8. Assists in
the training of new tellers as needed. May float from one branch to
another.9. Performs other Teller, Greeter and Clerical duties as
assigned by the Head Teller, Assistant Manager and/or Branch
Manager.QUALIFICATIONSQUALIFICATIONS:EducationHigh school diploma
or equivalent (GED) education
required.Experience/Skills/Knowledge:1. Minimum 6 months previous
cash handling experience preferred.2. Ability to learn Credit Union
policies and procedures and products and services.3. Excellent
verbal, written, telephone and interpersonal communication
skills.4. Must possess a strong service orientation and willingness
to sell products and services.5. PC proficient, including Microsoft
Office (Word, Excel, Outlook) and the Internet.6. Excellent math
ability and attention to detail.7. Ability to function in a
financial institution branch environment and utilize standard
office equipment including but not limited to: PC, fax, copier,
telephone, etc. Ability to lift minimum 25 lbs (i.e. coin bags &
trays). Some travel required.GENERAL DESCRIPTION:In terms of
physical requirements, this position requires work best described
as:Sedentary &61608; Light &61550; Medium &61608; Heavy
&61608; Very HeavyPHYSICAL TASKS:&61623; Standing/Walking -
Constantly&61623; Hearing - Ability to receive information
through oral communication (face to face and telephone). -
Continuous&61623; Talking - Expressing or exchanging ideas by
means of the spoken word (face to face and telephone). -
Continuous&61623; Reading - Ability to receive information
through fax, e-mail and text messages - ContinuousAUDIO /
VISUAL:&61623; Requires vision to perform work dealing with
data and figures and computer screens.
-ContinuousPSYCHOLOGICAL/MENTAL DEMANDS:&61623; Responds
positively and productively to stressful internal
(employee)/situations. - Continuous&61623; Assists others to
work harmoniously and effectively as part of a work team. -
Continuous
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Keywords: Navigant Credit Union, Providence , Full Time Teller - Greenville, Other , Greenville, Rhode Island
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