Senior UX Researcher
Company: CVS Pharmacy
Location: Cumberland
Posted on: January 25, 2023
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Job Description:
Job DescriptionCVS Health is embarking on a bold digital agenda
to transform health care and empower millions of customers on their
path to better health. We are creating innovative digital solutions
that will make health care more accessible, more integrated and
more reliable for more people, online and in our stores. We are
looking for passionate, driven people who want to join a high
energy and growing team to make a difference in customers' lives
and who want to be on the ground floor of digital innovation that
aims to reinvent what a pharmacy and a health care company can be.
u2028u2028As a Senior UX Researcher at CVS Health you will be part
of a growing team of digital innovators and user experience
professionals that want to make an impact and help people manage
their health by designing experiences that meet user goals and
exceed expectations. Your empathy for people-customers, patients,
caregivers-informs your decisions; your entrepreneurial spirit
makes you the ultimate problem solver; your creativity leads you
beyond tired constraints and inspires others; and your passion for
technology and design connects you to the universe of innovation
around us and can only be matched by your desire to deliver great
user experiences. In this role, you will work closely with
colleagues across the Digital organization to research and design
best-in-class experiences across multiple channels and platforms,
including web, mobile web, and mobile app. The ideal candidate will
have significant work history orchestrating and conducting a wide
range of usability and user research methodologies across
omni-channel experiences. Research responsibilities: Oversee design
and administration of usability studies on a wide range of websites
and mobile apps with consideration for at home/office, on-the-go
and in-store experiences and how they interrelate. Attend intake
meetings with a variety of stakeholders and guide discussions
surrounding appropriate UX research methods to achieve business and
design goals. Present findings with actionable recommendations to a
variety of internal stakeholders including senior management and
executives. Oversee all phases of usability test preparation
including screening criteria and test script development Identify
and implement a variety of methods for getting input and feedback
from customers across generative, evaluative & product research
phases, including lab usability studies, remote-unmoderated and
moderated studies, and others as appropriate. Partner with other
internal research functions (e.g. Marketing Research) to identify
appropriate mix of research methods to determine future directions
for our websites and mobile apps. Partner with UX managers and UX
directors on executing research within accelerated project
timelines and agile development cycles. Provide usability session
moderation training and feedback for UX designers assigned to agile
product teams. Collaborate with UX managers and UX directors to
ensure alignment across portfolios and define UX strategy. Solicit
vendor services and quotes when appropriate and provide internal
cost estimates on research requests. Help maintain and grow
knowledge repository Translate user research findings into
strategic and tactical recommendations Evangelize and educate about
user experience research throughout the organization Lead projects,
mentor/provide work direction for less experienced staff We expect
our UX researchers to have an appetite for inclusion and at a
minimum have familiarity with and working knowledge of
accessibilityRequired Qualifications 5+ years of experience in UX
researchCOVID RequirementsCOVID-19 Vaccination RequirementCVS
Health requires certain colleagues to be fully vaccinated against
COVID-19 (including any booster shots if required), where allowable
under the law, unless they are approved for a reasonable
accommodation based on disability, medical condition, religious
belief, or other legally recognized reasons that prevents them from
being vaccinated. You are required to have received at least one
COVID-19 shot prior to your first day of employment and to provide
proof of your vaccination status or apply for a reasonable
accommodation within the first 10 days of your employment. Please
note that in some states and roles, you may be required to provide
proof of full vaccination or an approved reasonable accommodation
before you can begin to actively work.Preferred Qualifications
Experience in the healthcare industry Agile
experienceEducationBachelor's Degree or equivalent
experienceBusiness OverviewBring your heart to CVS HealthEvery one
of us at CVS Health shares a single, clear purpose: Bringing our
heart to every moment of your health. This purpose guides our
commitment to deliver enhanced human-centric health care for a
rapidly changing world. Anchored in our brand - with heart at its
center - our purpose sends a personal message that how we deliver
our services is just as important as what we deliver.Our Heart At
Work Behaviors support this purpose. We want everyone who works at
CVS Health to feel empowered by the role they play in transforming
our culture and accelerating our ability to innovate and deliver
solutions to make health care more personal, convenient and
affordable. We strive to promote and sustain a culture of
diversity, inclusion and belonging every day. CVS Health is an
affirmative action employer, and is an equal opportunity employer,
as are the physician-owned businesses for which CVS Health provides
management services. We do not discriminate in recruiting, hiring,
promotion, or any other personnel action based on race, ethnicity,
color, national origin, sex/gender, sexual orientation, gender
identity or expression, religion, age, disability, protected
veteran status, or any other characteristic protected by applicable
federal, state, or local law.
Keywords: CVS Pharmacy, Providence , Senior UX Researcher, Other , Cumberland, Rhode Island
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