Engineer - Sales Technical Support
Company: PPL
Location: Providence
Posted on: January 26, 2023
Job Description:
As one of the largest investor-owned utility companies in the
United States, PPL Corporation (NYSE: PPL), is committed to
creating long-term, sustainable value for our 3.5 million
customers, our shareowners and the communities we serve. Our
high-performing regulated utilities PPL Electric Utilities,
Louisville Gas and Electric, Kentucky Utilities and Rhode Island
Energy provide an outstanding experience for our customers,
consistently ranking among the best utilities in the nation. PPLs
companies are also addressing challenges head-on by investing in
new infrastructure and technology that is creating a smarter, more
reliable and resilient energy grid. We are committed to doing our
part to advance a cleaner energy future and drive innovation that
enables us to achieve net-zero carbon emissions by 2050 while
maintaining energy reliability and affordability for the customers
and communities we serve. PPL is a positive force in the cities and
towns where we do business, providing support for programs and
organizations that empower the success of future generations by
helping to build and maintain strong, diverse communities today.As
an Engineer - Sales and Technical Support you will provide Energy
Efficiency (EE) technical expertise and oversight for the
assessment and development of installation solutions for Customer
energy measures, facilities, programs, and technologies. Senior
Engineers also serve as technical guidance leads, supporting and
coaching other engineers, sharing knowledge, and increased
understanding of RI Energy's energy efficiency programs and
services. This role is a key member of our EE deal team that drives
RI Energy to meet its clean energy and energy efficiency goals. Key
AccountabilitiesCustomer Orientation & Communication
- Demonstrate strong interpersonal & communication skills. RI
Energy is unapologetically committed to efficiently delivering
programs while providing the best Customer experience to ALL
Customers.
- Take personal responsibility to develop and maintain effective
relationships with internal deal teams as well as external vendors,
to facilitate prompt communications, successful project management
& the overall efficient delivery of EE programs to
Customers.Analytical Thinking
- Conduct technical reviews to support the design of solutions
that enhance RI Energy's EE programs for Customers.
- Coordinate internal and external resources to perform technical
assistance studies, commissioning analyses and reports.
- Research, analyze and evaluate developments with electric and
gas technologies to identify how to integrate into cost-effective
Customer projects.
- Balance the clear & consistent administration of regulated
procedures & standards with each Customer's unique solution and
overall satisfaction. Attention to Detail
- Manage the day-to-day relationship with external vendors,
contractors, and consultants to ensure adherence to standards and
best cost-effective outcomes for RI Energy & Customers.
- Monitor the quality of vendor work and check to ensure
procedures are followed, to ensure that the technical input being
provided is accurate and adds value.
- Challenge existing policies, procedures and technologies and
continuously seek ways to ensure the technical support team
delivers the highest quality Customer service, in a cost-effective
manner.Additional Accountabilities for Senior Engineers: *Position
will be filled based on the qualified candidate's background and
experienceSenior Engineers are expected to deliver on the key
accountabilities list above as well as those listed below:
- Work with the Supervisor to help lead, motivate, and develop
the EE technical engineering team, provide technical guidance,
monitor bandwidths, and recognize when to allocate resources to
ensure EE programs are delivered in line with Customer expectations
and business objectives.
- Draw up technical requirement specifications to help design EE
and energy management strategies to assist our Strategy & Policy
team and enhance business performance.
- Work with the Supervisor or Manager to evaluate & help
negotiate with external vendors, contractors and consultants
regarding standards of work and levels of service to ensure best
value for RI Energy.
- Translate EE objectives into clearly defined business cases,
costs, or schedules to support the company's gas and electric
energy efficiency goals.
- Utilize established financial systems to track EE and O&M
budgets to ensure the group meets its financial obligations. Basic
Qualifications
- Bachelor's degree required in mechanical / electrical /
chemical engineering, other related science or technology
discipline. Master's degree, PE & CEM certification preferred.
- Typically requires a minimum of 5 years of technical
experience, preferably in a Customer or client facing role.
- High level of technical knowledge with building and process
energy systems, Energy Efficiency principles, clean energy design
practices, energy codes and standards in the building environment.
Prior work experience in performing building or process design
reviews and working successfully with consulting engineers and
contractors is preferred.
- Demonstrate the ability to analyze a problem, interpret
information, anticipate obstacles, and process solutions.
Furthermore, to clearly articulate the findings, and provide next
steps.
- Understand the theory behind policies and processes,
demonstrating the ability to challenge existing processes,
technologies, and ways of working e.g., taking action to avoid
future crisis, or creating opportunities to improve existing
practices & drive greater efficiencies.
- Experience managing the work of a technical unit in a strong
team culture & environment is strongly preferred at the Senior
level.
- Senior Engineers should be able to understand and identify the
training or developmental needs of others and help design and
establish new programs to support them.This position will be filled
at the appropriate level based on the qualified candidate's
background and experience. -Engineer
- Bachelor's Degree in engineering or engineering technology. -
-Support Engineer
- Bachelor's degree in engineering or engineering technology
discipline. -In lieu of degree, applicants who have PE license in
the state of Rhode Island will be considered.
- Minimum of 2 years of related experience.Senior Engineer
- Bachelor's degree in engineering or engineering technology
discipline. -In lieu of degree, applicants who have PE license in
the state of Rhode Island will be considered.
- Minimum of 5 years of related experience.
- Working knowledge of regulatory requirements and industry
standards for the specific position.*RhIsEn* -
Keywords: PPL, Providence , Engineer - Sales Technical Support, Other , Providence, Rhode Island
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