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Alarm Coordinator

Company: Integrated Resources, Inc
Location: Cumberland
Posted on: March 14, 2023

Job Description:

**THIS IS AN ON SITE POSITION**

Data Entry Support needed for Fast Paced High Volume Alarm Call Center. *** Central Alarm Station is seeking a candidate for Call Center / Data Entry Support. Candidates should possess strong Customer Service and organizational Skills, must be proficient with Microsoft Office Suite to include Excel and Access, and have excellent attention to detail. Ability to work with a Team as well as independently.

Hours are Monday-Friday 1530-0000

Position Summary:

This coordinator will be responsible for the administering and removal of intrusion system alarm codes as well as updating contact lists across the *** enterprise.

Duties:

Maintains accurate alarm contacts for registered premises
Maintaining alarm processing database. (Call list updates, code assignments)
Remotely accesses alarm systems to makes program changes to alarm codes as needed.
Handles inbound calls for all the above items.
Must have the proven ability to:
o work under stressful situations
o actively listen and communicate effectively through clear speech and hearing
o follow instructions

Experience:

1-2 years call center experience preferred.
Demonstrated ability to work with a high degree of accuracy and attention to detail.
Demonstrated ability to maintain information in the strictest confidence.
Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.
Familiarity with the Internet
Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.

Education:

Verifiable High School diploma or GED required







What days & hours will the person work in this position? List training hours, if different.





Monday-Friday 1530-0000






Type of Start





Individual starts










Is this an in-person, patient-facing role?





No






Onsite Requirements





Onsite as needed


Keywords: Integrated Resources, Inc, Providence , Alarm Coordinator, Other , Cumberland, Rhode Island

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