Patient Service Representative
Company: Coastal Medical
Location: Providence
Posted on: March 16, 2023
Job Description:
Patient Service Representative
The Company: A member of the Lifespan health system, Coastal
Medical is a primary care driven practice serving 120,000 patients
across Rhode Island, whose primary goal is to offer patients better
health and better care with minimal costs. An equal opportunity and
affirmative action employer, Coastal employs over 600 professionals
in a variety of roles.
- Coastal Medical offers competitive wages and values work/life
balance.
- Our comprehensive benefit package includes health, dental &
vision benefits, a free life insurance policy, earned time, paid
holidays and 401K match.
- Employee input is essential to our operations. All employees
are encouraged to join and participate in committees, trainings,
and workgroups.
- Coastal Medical is an equal opportunity employer. All employees
and applicants for employment are afforded equal opportunity in
every area of hiring and employment without regard to race,
ethnicity, religion, gender, national origin, age, veteran or
disability status.
- Per the Rhode Island Department of Health all existing and new
employees must be fully vaccinated against COVID-19 and receive
their flu vaccination upon hire. The Position: We are currently in
search of a Patient Services Representative. The Patient Services
Representative's main responsibility includes handling incoming
patient calls, scheduling patient appointments and routing messages
appropriately to the office locations.
- This is an hourly, full time position with a schedule of 40
weekly hours, Monday through Friday.
- This position is located at our Corporate Office in Providence,
RI.
- Employee parking is provided. Essential Functions:
- Addresses inbound calls and communicates with Coastal offices
about patient matters
- Answers phone calls in a courteous manner, identifying self and
obtaining reason for call
- Documents all interactions according to standard operating
procedures and accurately and appropriately enters information in
the electronic medical record (EMR)
- Schedules patient appointments according to the guidelines for
each office location
- Verifies patient demographic and pharmacy information
Requirements:
- High school diploma or equivalent
- Certificate from a college or technical school in the medical
field preferred
- Minimum of 1 year of experience as a medical
receptionist/secretary or with answering phones in a clinical or
medical office setting
- Previous experience working with an EMR Why You Should Apply:
- We operate in a collaborative environment and strongly
encourage and promote employee growth and development.
- Coastal offers a wide range of training opportunities including
our own Leadership Academies as well as other well-known programs
such as Crucial Conversations and Clifton Strengths.
Check out what's happening at Coastal!
Five Questions With: Dr. Edward McGookin
Meet Dahiana Diaz, Coastal Medical
Any offer of employment with Coastal Medical is contingent upon
completion of satisfactory background check.
Keywords: Coastal Medical, Providence , Patient Service Representative, Other , Providence, Rhode Island
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