HR Services Coordinator
Company: IGT
Location: Providence
Posted on: March 16, 2023
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Job Description:
IGT (NYSE:IGT) is a global leader in gaming. We deliver
entertaining and responsible gaming experiences for players across
all channels and regulated segments, from Lotteries and Gaming
Machines to Sports Betting and Digital. Leveraging a wealth of
compelling content, substantial investment in innovation, player
insights, operational expertise, and leading-edge technology, our
solutions deliver unrivaled gaming experiences that engage players
and drive growth. We have a well-established local presence and
relationships with governments and regulators in more than 100
countries around the world, and create value by adhering to the
highest standards of service, integrity, and responsibility. IGT
has approximately 10,500 employees. For more information, please
visit www.igt.com.ResponsibilitiesGlobal People Services
Representative is a primary point of contact for employees and
managers to answer general HR questions and administer Leaves of
Absence processes. This role also provides support, through our
regionalized Global People Services model, to Business Partners and
Centers of Expertise (COE) through a variety of standardized and
operational processes, to provide a shared administrative support
resource from a centralized services perspective.Responsibilities
Handling and coordination of all aspects of the employee life cycle
such as hiring, terminations, pay changes, county transfers, etc.
Performing transactions in various HR systems: SAP, SuccessFactors,
etc. Maintaining employee documentation as required, such as
personnel files, state reports, confirmation of employment
eligibility, etc. Answering employee and manager inquiries via case
management tool, emails, walk-ins, or calls and processing requests
following the required guidelines Educating employees and managers
of services available to them and encouraging use of self-service
tools such as myGPS and other systems Adhering to metrics and
Service Level Agreements (SLAs) where applicable Administer the
benefit programs Compliance processing (such as internal audit
requests, I-9, etc.) Participate in ad-hoc projects as and when
required Leave of Absence administration responsibilities: Works
with IGT's third-party Leave of Absence administrators for a strong
working partnership. Serves as the subject matter expert for the
absence programs and process. Coordinates pay with company-paid
sick/ short term disability, state disability programs and other
disability plans and work cross-functionally with Payroll to ensure
employees are paid correctly. Ensures that HIPPA and Employee
Privacy guidelines are closely monitored and effectively executed.
Serves as the primary point of contact for HR Leaders to
proactively educate and support them in the management and
administration of absences processes of their
employees.Qualifications Associate's degree in Business
Administration, Human Resources, or related field (Bachelor's
degree preferred) 3 + years of related experience in Human
Resources or HR Shared Services LOA administration experience is
required Knowledge of regulatory and compliance requirements
impacting absences - including disability and discrimination laws -
and ensure compliance with all relevant laws, regulations,
policies, and other government requirements and standards (FMLA,
ADAAA, USERRA, Pregnancy Discrimination Act, etc.) Technical
proficiency in Microsoft Office Suite - Outlook, Word, Excel, and
PowerPointCritical knowledge and competencies required: Strong
communication skills, with an emphasis on tact and diplomacy. This
includes the ability to speak and write clearly to deliver customer
service excellence - over the phone, through e-mail, or in all
other interactions Ability to hold self and others accountable to
meet commitments, consistently delivering results within required
timelines and expectations Build strong customer focus, delivering
solutions with our employees in mind Ability to work independently
and function well in a team and matrix structure Work
collaboratively with others, creating partnerships with management,
colleagues, and the rest of the HR function Strong organizational
skills, with the ability to handle numerous projects
simultaneously, while maintaining high accuracy and attention to
detail Treat highly confidential information with utmost
integrityKeys to Success---Building collaborative
relationships---Decision making---Drive results---Foster
innovation---Personal energy---Self-leadership#LI-KM1#LI-HYBRIDIGT
is committed to sustaining a workforce that reflects the diversity
of the global customers and communities we serve, creating a fair
and inclusive culture that enables all our employees to feel
valued, respected and engaged. IGT is an equal opportunity
employer. We provide equal opportunities without regard to sex,
race, color, religion, age, national origin or ancestry,
disability, veteran status, sexual orientation, genetic
information, gender identity or expression, and any other personal
attributes protected by federal, state, or other laws. We thank all
applicants for applying; however, only those selected to interview
will be contacted.At IGT, we consider a wide range of factors in
determining compensation, including background, skills, experience,
and work location. These factors can cause your compensation to
vary. The estimated starting compensation range is $38,200 -
$67,500. The actual pay offered may end up being higher or lower.
The Company will comply with all local pay requirements and
collective bargaining agreements, where applicable. Base pay is
only one part of our Total Rewards program. Sales roles may be
eligible for commission payments, while other roles are eligible
for discretionary bonuses . In addition, we offer employees a
401(k) Savings Plan with Company contributions, health, dental, and
vision insurance, life, accident, and disability insurance, tuition
reimbursement, paid time off, wellness programs, and identity theft
insurance. Note: programs are subject to eligibility requirements.
IGT (NYSE: IGT) is the global leader in gaming. For more
information, please visit www.igt.com.
Keywords: IGT, Providence , HR Services Coordinator, Other , Providence, Rhode Island
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