Lead GSOC Specialist

Company: Fidelity Investments
Location: Smithfield
Posted on: March 17, 2023

Job Description:

Job Description:

The Lead GSOC Specialist is responsible for supporting Fidelity s business operations in Security/Fire/Life Safety Alarm Monitoring; Global Threat Management, Video Monitoring, Incident Management, and dispatching of security and public safety personnel to corporate locations.The Expertise and Skills You Bring

• 4+ years of full-time experience in a security function, preferably in an operations or control center setting.
• Bachelor s Degree preferred.
• Computer proficiency with Microsoft Office suite of products.
• Demonstrated experience in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
• Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays).
• Experience collecting, analyzing, and disseminating open source or subscription-based intelligence.
• Providing excellent customer service in a high call volume environment
• Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision
• Must be able to communicate effectively with all levels of the organization.The Value You DeliverAs a senior member of the operations center team, the Lead Specialist will be responsible for assisting management in coordinating Fidelity s security response to incidents that occur on company premises or at corporate events using appropriate communication methods. Responses may be to medical emergencies, burglar, fire, duress alarms, or business impacting events. Lead Specialists will be required to liaison with law enforcement, fire, or other public safety organizations related to emergencies on or near company property.
  • Review, analyze and disseminate open-source and subscription-based intelligence to help mitigate and report global threats to company property, employees, and partners.
  • Document, assess, and report on instances of possible threats in the workplace.
  • Support the travel security program through monitoring of associate travel and be prepared to account for them during events of concern or elevated risk.
  • Reporting out of the ordinary or abnormal conditions to the company s security personnel, management, employees, suppliers, and facilities organization.
  • Receiving, evaluating, and disseminating incoming information and reports from company security personnel, contract security officers in the field, and Fidelity associates, suppliers, and local agencies.
  • Develop concise, fact-based incident reports for distribution to various Fidelity partners.
  • Coordinating service requests for afterhours site access and requests for additional security coverage at retail locations.
  • Play an integral role in helping to develop new security, incident management, and intelligence gathering processes.
  • Refine existing GSOC response and escalation procedures.
  • Responsible to lead the on-duty shift when delegated to by management.
  • Support and mentor junior personnel to enhance proficiency with GSOC technology resources, processes, and procedures.#globalsecurityCompany Overview\u00A0At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.
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    Company OverviewFidelity Investments is a privately held company with a mission -to strengthen the financial well-being of our clients. -We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a -, we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling \u0022.\u0022We invite you to -Find Your Fidelity -at -.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3.

Keywords: Fidelity Investments, Providence , Lead GSOC Specialist, Other , Smithfield, Rhode Island