Client Support Specialist
Company: eMoney Advisor
Location: Providence
Posted on: March 17, 2023
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Job Description:
Description
The Client Support Specialist is responsible for answering incoming
customer inquiries, solving customer issues and escalating cases to
tier two teams or management when necessary. They handle cases
related to at least ten major areas of the eMoney platform. They
demonstrate a commitment to customer satisfaction and maintain high
levels of call quality and professionalism. The Client Support
Specialist consistently meets or exceeds the efficiency standards
set forth by the company and displays ownership when handling
customer requests.Job Responsibilities
The salary range for this position is $44,000 - $63,000;
commensurate salary to be determined based on skills, professional
background and expertise. This position is also eligible, pursuant
to applicable eMoney policies, for the annual bonus program,
retirement contributions, health insurance, sick leave, parental
leave and paid time off.
At eMoney Advisor, our mission is to help people talk about money.
Founded in 2000, it's the only wealth management system that offers
transparency, security, mobile access, and superior organization.
Our award-winning, web-based services and resources are designed to
amplify advisors' value to their clients. Today, we serve more than
100,000 financial professionals and support over 5 million end
clients.
At eMoney, we create and nurture a culture that values diversity
and inclusion, which enables our employees to thrive and do their
best work. Different ideas, perspectives, and backgrounds inspire a
stronger and more creative work environment that delivers better
results.
eMoney is proud to be an equal opportunity workplace. We are
committed to equal employment opportunity regardless of race,
color, ancestry, religion, sex, national origin, sexual
orientation, age, citizenship, marital status, disability, gender
identity or Veteran status.
Keywords: eMoney Advisor, Providence , Client Support Specialist, Other , Providence, Rhode Island
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