Customer Service Rep

Company: Staffmark Group
Location: Franklin
Posted on: March 17, 2023

Job Description:

Looking for Customer Service Reps for a large company in Franklin Ma

As the Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion.

To start the prescreening process click to this link https://inv.harqen.com/interviewnow/69492/5136

Sunday- Thursday 8am-5pm

Tuesday- Saturday- 8am-5pm

What you'll do on a typical day:

* Assist customers and business partners via telephone and email
* Handle customer complaints in a calm, professional manner
* Diagnose, assess and resolve problems or issues
* Monitor progress of delivery routes
* Scan haul-away pods and verify stamps
* Process changes or cancellations to delivery orders

At a minimum, you'll need:

* Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

It'd be great if you also have:

* High school diploma or equivalent
* 1-year related experience preferably within a call center environment
* Strong customer service skills and the ability to satisfactorily resolve issues
* Solid ability to multitask with exceptional organizational skills
* Ability to thrive under pressure while delivering solutions that exceed customer expectations

Call or text 401-463-6264 today if you are interested!

Keywords: Staffmark Group, Providence , Customer Service Rep, Other , Franklin, Rhode Island