Program Coordinator - Store Operations - Remote

Company: UNFI
Location: Providence
Posted on: September 1, 2024

Job Description:

Job Overview:This role is responsible for the execution of specialized tasks and functions specifically related to UNFI s Retailer learning managementservice requiring independent thinking and an enthusiasm for helping customers execute their training needs. The Program Coordinator is responsible for executing all processes and procedures, learning all aspects of the business including processing vendor invoices, billing customers, managing data, communicating with retailers and the vendor community, creating reports and financial responsibilities. This role will work directly with the program manager and cross-functionally, with all areas of the company, as well as externally.Job Responsibilities: Coordinates onboarding and training process for new retailers andfacilitates new retailer orientation. Solicits client requirementsthrough interviews, and/or existing system documentation orprocedures. Conducts the administration and training of theLearning Management System (LMS), including input, reporting,updates, etc.50% Monitors retailers' progress using system generated reporting.Analyzes reports and provides feedback to retailer ownership team. 20% Build rapport with customers through interpersonal skills;confidently converse with and make recommendations to customersand SMEs at all levels of an organization5% Analyzes and provides guidance on general education needs 5% Documents the results of analysis activities using the appropriatetemplates or analysis tools 5% Identifies areas of potential business risk and communicate these tothe Project Leader 4% Independently responds to and/or resolves sophisticated trainingissues and other matters 5% Create question-based training content by leveraging yourunderstanding of the Axonify learning methodology and softwarecapabilities.3% Provide input to the evolution of team processes, procedures, and best practices 3% Performs other relevant job duties as required.Job Requirements:
Education/Experience/Knowledge/Skills/Abilities:
Bachelor s degree preferred, or an equivalent combination of experience and training
Two or more years business, customer service, associate training, financial or related experience
Two or more years
experience in the retail grocery industry STRONGLY preferred
Flexible and adaptable to learning and understanding new technologies
Must have strong attention to detail, as accurate review, response and input of information into multiple systems is critical to this position
Excellent verbal and written communication skills are critical to this position
Ability to connect processes and impact outcomes, based on decisions made
Strong customer service and communication skills to handle escalated questions and inquiries
Ability to prioritize and manage against multiple competing priorities
Proficient problem-solving skills
Ability to create credibility with our customers and business partners, internally and externally to solve problems and meet goals and objectives
Proficiency in Microsoft Outlook, Excel, PowerPoint and Word essential
Experience using SharePoint a plusAll qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or protected veteran status. UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Keywords: UNFI, Providence , Program Coordinator - Store Operations - Remote, Other , Providence, Rhode Island