ProvidenceRecruiter Since 2001
the smart solution for Providence jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Providence
Posted on: October 11, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities:Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management system's varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements:Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience:Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit www.mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLVENISHA on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Providence , Customer Solutions Tech Support, Other , Providence, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Choose your own schedule - Drive with Uber
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber Driver Partners
Location: Plymouth
Posted on: 10/24/2019

Dermatologist
Description: We are seeking a Dermatologist MD to join our Dermatology practice in Falmouth MA. Responsibilities of the
Company: Northeast Healthcare Recruitment
Location: Plymouth
Posted on: 10/24/2019

Full Time Seasonal Delivery Associate (Driver)
Description: Amazon Holiday Delivery Driver Shifts: Early Morning, Day, Evening, Weekend Location: Everett, MA/ Milford, Ma/ Holyoke, MA/ Hookset/ NH We update job postings daily opportunities
Company: Amazon
Location: Woonsocket
Posted on: 10/24/2019


Need extra cash for the season? Drive with Uber!
Description: Drive with Uber and earn money anytime it works for you. Driving is an easy way to earn extra, and it s totally flexible around your schedule. You decide when and how much you drive. What you need to (more...)
Company: Uber Driver Partners
Location: Plymouth
Posted on: 10/24/2019

Full Time Delivery Driver
Description: Amazon Holiday Delivery Driver Shifts: Early Morning, Day, Evening, Weekend Location: Everett, MA/ Milford, Ma/ Holyoke, MA/ Hookset/ NH We update job postings daily opportunities
Company: Amazon
Location: Woonsocket
Posted on: 10/24/2019

Package Delivery Driver - Woonsocket
Description: Amazon Holiday Delivery Driver Shifts: Early Morning, Day, Evening, Weekend Location: Everett, MA/ Milford, Ma/ Holyoke, MA/ Hookset/ NH We update job postings daily opportunities
Company: Amazon
Location: Woonsocket
Posted on: 10/24/2019

Package Delivery Person - Woonsocket
Description: Amazon Holiday Delivery Driver Shifts: Early Morning, Day, Evening, Weekend Location: Everett, MA/ Milford, Ma/ Holyoke, MA/ Hookset/ NH We update job postings daily opportunities
Company: Amazon
Location: Woonsocket
Posted on: 10/24/2019

Delivery Representative - Woonsocket
Description: Amazon Holiday Delivery Driver Shifts: Early Morning, Day, Evening, Weekend Location: Everett, MA/ Milford, Ma/ Holyoke, MA/ Hookset/ NH We update job postings daily opportunities
Company: Amazon
Location: Woonsocket
Posted on: 10/24/2019

Amazon Delivery - East Providence
Description: Amazon Holiday Delivery Driver Shifts: Early Morning, Day, Evening, Weekend Location: Providence Job opportunities vary by location. We update
Company: Amazon Workforce Staffing
Location: East Providence
Posted on: 10/24/2019

Seasonal Delivery Driver - Woonsocket
Description: Amazon Holiday Delivery Driver Shifts: Early Morning, Day, Evening, Weekend Location: Everett, MA/ Milford, Ma/ Holyoke, MA/ Hookset/ NH We update job postings daily opportunities
Company: Amazon
Location: Woonsocket
Posted on: 10/24/2019

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Providence RSS job feeds