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Sr. Speech Analytics Analyst - United States

Company: U.S. Bank
Location: Providence
Posted on: February 15, 2020

Job Description:

This role provides Speech Analytics (Nexidia) support to their assigned business line. The Speech Analytics Specialist role serves as an expert in leveraging Nexidia for report creation, dissemination, and general tool usage. This role will both receive reporting requirements from stakeholders and individually generate reporting and analysis to better understand business line performance and opportunities. The Sr. Speech Analytics Analyst will partner with the Speech Analytics Platform Manager to lead socialization efforts. The ultimate goal of this role is to ensure your assigned business line derives valuable insight from Nexidia. This is done through ongoing report creation and maintenance, identification of ROI opportunities within generated data sets, and user support. Strong collaboration and best practice sharing amongst peer analysts will be core to this roles success. In addition to the above analytics requirements, this Senior role will be responsible for socializing data with key stakeholders, writing analytics requirements in partnership with stakeholders, support platform administration activities as needed, and leading Junior Analysts. Qualifications: Basic Qualifications - Bachelor's degree, or equivalent work experience - Eight or more years of experience in computer technology applications and analysis Preferred Skills/Experience - Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations - Strong understanding of project life cycle methodology (PLM) and testing methodology/procedures - Ability to develop test schedules, review testing plans, track test issues and report on test results - Proficient computer skills, SQL, especially Microsoft Office applications - Excellent planning and organizational skills - Strong analytical and problem-solving skills - Strong leadership and negotiation skills - Excellent interpersonal, verbal and written communication skills - Thorough knowledge of a business line or function area - Experience in project management and leadership Job: Operations Primary Location: United States Shift: 1st - Daytime Average Hours Per Week: 40 Requisition ID: U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Posted: 2020-01-16 Expires: 2020-02-16 U.S. Bank

Keywords: U.S. Bank, Providence , Sr. Speech Analytics Analyst - United States, Professions , Providence, Rhode Island

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