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HVAC Service Dispatcher

Location: Providence
Posted on: November 22, 2021

Job Description:

Santoro Oil is seeking a Service Dispatcher to join the team.Responsibilities:

  • Assigns or re-assigns jobs to technicians, as required to meet customer commitments
  • Communicate with technicians by cell phone or via notification on dispatch board to schedule jobs and identify available time slots, unfinished jobs, overbooking and inefficiencies.
  • Troubleshoot, resolve, and assist field technicians with field issues (i.e. can't locate customer residence), when needed
  • Resolve or escalate dispatch challenges, as appropriate (inform manager if the technician goes beyond the recommended time for service calls, installations and additional work).
  • Answer incoming calls service calls.
  • Create, assign, and delete work orders
  • Create, assign, and delete work orders for additional work
  • Account Maintenance, as needed (add/remove service contracts, equipment and service locations on customer account).
  • Miscellaneous tasks assigned by Service Manager.Qualifications/Skills Required:
    • Previous Dispatch or Industry experience a plus
    • Education: high school or equivalent
    • Ability to prioritize, organize and multi-task in a fast paced customer focused environment
    • Ability to work independently as well as in a team environment.
    • Excellent phone etiquette.
    • Exceptional verbal, written communication and interpersonal skills.
    • Must be able to work flexible hours that may include night and weekends.
    • Maintain a balance between company policy and customer benefit in decision making. (Handle issues in the best interest of both customer and company).
    • Ability to lift and move up to 20 pounds
    • Dependable and reliable with excellent attendance record.Salary is commensurate with experience.We administer assessment testing and perform a background check.Thank you for your interest in Santoro Oil!Job Type: Full-timePay: $23.00 - $30.00 per hourBenefits:
      • 401(k)
      • Dental insurance
      • Health insurance
      • Life insurance
      • Paid time off
      • Referral program
      • Vision insuranceSchedule:
        • 8 hour shift
        • Monday to Friday
        • Overtime
        • Weekend availabilityExperience:
          • Dispatching: 1 year (Preferred)Work Location: One location

Keywords: SANTORO OIL, Providence , HVAC Service Dispatcher, Professions , Providence, Rhode Island

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