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Business Analyst - Senior

Company: Valdez International Corporation
Location: Providence
Posted on: November 22, 2021

Job Description:

Type: Contract
Duration: 4/29/2022
Location: Providence, RI 02908 Business Analyst-Senior
Background
The Rhode Island Department of Health (RIDOH) is looking for a contracted communications staff person
to support internal and external communications as part of the Operating Model Transformation (OMT)
work the department started in July 2021. Clear, effective communication is critical to maximizing
stakeholder awareness, support, and partnership.
RIDOH is embarking on OMT as it transitions into the new normal for continuing operations. The goal is
to create an opportunity for employee engagement to become stronger and more resilient as a
Department. COVID-19 has highlighted long-standing challenges, facing all states, in meeting their
constituents' social needs: education, employment, housing, community-centric healthcare, poly-
substance use, mental health, and isolation. RIDOH is working to build on the lessons learned during its
almost two-year response to the pandemic.
The COVID -19 response effort has highlighted the way in which RIDOH can deliver greater impact across
Rhode Island communities. As RIDOH shifts to the recovery phase of the pandemic, it is important to
continue collaborations across State agencies and with community partners. This OMT effort aims to
identify ways to sustain both of those commitments in everything that RIDOH does. To achieve this,
RIDOH needs to support and retain its resilient staff, its State agency partners, and purposefully engage
communities. Similar to its response efforts, OMT requires strategic communication that is focused on
every stakeholder and the latitude to engage with each stakeholder in a manner that resonates and can
support RIDOH's drive to change.
Communication Goals
--- Assess internal and external stakeholder information needs based on OMT project activities and
anticipated future state changes.
--- Generate awareness/understanding and inform internal and external stakeholders on key
concepts and objectives related to OMT.
--- Develop targeted communications strategies for key stakeholders to develop the support,
engagement, and action needed to make the future state operating model a reality.
Target Audiences
Based on information needs and strategic goals, consistent, high-level messages should reach all
stakeholders, with particular focus on key audiences, including:
--- RIDOH Staff
--- Rhode Island State agencies
--- External partners and key influencers (e.g., commerce)
The selected candidate is expected to work with a contracted communications firm to
provide:
--- Ongoing assessment of stakeholder information needs that are aligned with the impacts of the
necessary and required change.
--- Recommended tactics for communications and engagement that are informed by the
stakeholder assessment.
--- Creative engagement and key message delivery using various tools, techniques, and channels.
--- Talking points for leadership.
--- Presentations tailored to specific internal and external target audiences.
--- Communications strategic planning, input, and feedback from RIDOH leadership and OMT
Project Team; and
--- Participation in approximately 50 external stakeholder meetings, and assisting the
communications firm with documenting meeting notes, and synthesizing information into
themes/actions/next steps.
Deliverables (in partnership with contracted communications firm)
--- Communication Strategy: Describe the end user groups who will be impacted by the project
and when, how, and how often RIDOH will communicate to each group.
--- Communication Plan: Create a detailed plan that defines primary and secondary
communication messages, objectives, vehicles, timing, audience, messenger, and messenger
preparation.
--- Communication Plan Execution: Develop and deploy products identified in the communication
plan. This can be accomplished using a variety of vehicles, such as: email, newsletter, conference
calls, meetings, custom webpages, knowledge management portals or web conferencing.
--- Meeting Support Materials: Craft and produce collateral for internal updates (Executive
Leadership Team, All-Staff meetings, Health Policy & Leadership meetings) and external
meetings.
--- Status Reports: Provide weekly status reports to RIDOH ELT and OMT Project Team
--- OMT Walk Around Deck: Develop materials for the OMT Change Network to use when
communicating.
--- FAQs: Build upon the approved answers to key questions from staff.
--- Change Advocate Strategy: Identify and cultivate a group of RIDOH staff that will act as project
advocates and serve as liaisons between the Project Team and the end users. These individuals
will also assist in the end user's transition from the current state to the future state.
--- Case for Change: Create a one-page position paper in support of OMT.
--- SharePoint (RIDOH Intranet page): Build upon the existing OMT page to provide a self-service
resource for materials and information.
--- OMT Branding Guidelines: Develop brand standards to create consistent, professional
materials.
--- External Stakeholder Feedback: Provide meeting notes, themes, and recommended
actions/next steps
Additional Qualifications, Requirements and Examples of Work
--- Work collaboratively with a multi-agency State team, identified community partners, and a
contracted communications firm, as directed and/or informed by discussions with the State.
--- Ensure that all assets produced in conjunction with this campaign are culturally and
linguistically appropriate for external and/or public communications.
--- Have experience in public health and working with State departments. (preferred, not required)
--- Respond flexibly and quickly to shifting priorities and emergent needs as the OMT work
progresses.
Time Required
This position will require an estimated 20-25 hours per week but will most likely fluctuate from week to
week.
Timeline
This scope of work is for November 1, 2021 - April 29, 2021 with the potential for extension to support
implementation work. At TCC, we know that having a strong company culture is paramount in sustaining the success and stability of the company, especially within the information technology industry. We place our focus on the people who make our success possible and strive to create an environment that preserves and fosters growth while still promoting the DNA of our company. Our core values:

  • Building strong, reliable relationships with our employees, our partners and our clients
  • Upholding integrity, honesty and respect
  • Encouraging continued education and development Accessibility: If you need an accommodation as part of the employment process
    please contact Human Resources at Email: tcc.recruiting@e-tcc.com

    Equal Opportunity Employer, including disabled and veterans.

    If you want to view the EEO is the Law poster,
    please choose your language: English - Spanish - Arabic - Chinese

    If you want to view the EEO is the Law Supplement poster,
    please choose your language: English - Spanish - Chinese

    If you want to view the Pay Transparency Policy Statement, please click the link: English

Keywords: Valdez International Corporation, Providence , Business Analyst - Senior, Professions , Providence, Rhode Island

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