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Help Desk Analyst

Company: Robert Half
Location: Franklin
Posted on: January 13, 2022

Job Description:

Responsibilities
Provides support to computer system users by troubleshooting hardware and software problems This includes establishing email and active directory accounts, helping with remote access and assisting with software training in person and by telephone Answers questions and assists with training users on various personal computer (PC) based software systems Responds to telephone and email requests for assistance with hardware and/or software issues on PCs and Macs Assists users in-person in library and student computing laboratories and classrooms Troubleshoots and resolves email, MS Office, mobile device, printer and network problems Prepares computers and printers for deployment to public areas of the library and student computer laboratories Monitors systems to ensure they remain in good working order Creates and maintains user accounts in email, Active directory and network systems Maintains one or more department databases
Qualifications
Bachelors Degree, preferably in Information Technology or a related field Extensive experience supporting Microsoft Outlook and other Office applications Exceptional working knowledge of desktop operating systems (Windows as well as Mac OS), understanding of network and server issues (Windows, Exchange Server) and experience configuring applications for mobile devices 2 years in a help desk position or other technical support role, supporting Windows and Mac operating systems, Microsoft Office suite and mobile devices Strong customer support and interpersonal skills; must have the ability to work with customers in-person and on the telephone to isolate/resolve problems Must be able to communicate effectively verbally and in writing Flexible schedule and willingness to work evening and weekend shifts Ability to perform quality work within deadlines with or without direct supervisionby Jobble

Keywords: Robert Half, Providence , Help Desk Analyst, Professions , Franklin, Rhode Island

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