Platform Support Consultant

Company: Fidelity TalentSource
Location: Smithfield
Posted on: January 15, 2022

Job Description:

As a Platform Support Consultant, you will provide phone support for our Institutional clients, including Registered Investment Advisors (RIAs), and Broker Dealers, to triage technology related issues in a fast-paced environment. - You will also be responsible for providing subject matter expertise on our web-based platforms, Wealthscape & Wealthscape Investor. - You will be expected to carry a problem from introduction to resolution, work on projects and escalations, and leverage strategic partnerships across the firm.

Skills you Bring:
---Superior customer service and phone skills
---Excellent writing and verbal communication skills.
---Good understanding of technology, especially as it relates to problem solving.
---Ability and desire to work in a team environment.
---You exemplify strong interpersonal skills and customer service approach to solving problems
---Able to multitask, prioritize, problem solve, be adaptable, and make decisions.

The Expertise We're Looking For:
---3+ years of a Phone Customer Service role, highly desired
---Bachelor's degree preferred
---Work experience and strong business acumen required
---Financial Services experience preferred
---Knowledge of Fidelity's products and services desirable

Company Overview

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds, including technology and customer service, to fill assignments across Fidelity's U.S.-based regional and investor center locations. If you would like to experience Fidelity's supportive and collaborative culture while expanding your skill set and developing your professional network, consider a role with Fidelity TalentSource. Apply today at - FTSJobs.com .
We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, please contact our HR team at HR@ ftsjobs.com .
Fidelity will continue to keep the safety of associates and customers as our top priority and this will never change. As the pandemic evolves and Federal, State, and Local regulations emerge, it has become clear that knowing the vaccination status of all associates is critical to our safety efforts.
Therefore, Fidelity will require all candidates to disclose their COVID-19 vaccination status during the hiring process, and if vaccinated, provide proof of vaccine.
This is not a requirement to be vaccinated. It is a requirement to report vaccination status and, if vaccinated, provide proof.

Information about Fidelity Investments

At Fidelity Investments, our customers are at the heart of everything we do. As a privately held company with a rich 75-year history, our mission has remained the same since our founding: to strengthen the financial well-being of our clients . We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money. For information about working at Fidelity, visit FidelityCareers.com .
Fidelity Investments and Fidelity TalentSource are equal opportunity employers.

Keywords: Fidelity TalentSource, Providence , Platform Support Consultant, Professions , Smithfield, Rhode Island