Manager of Content Strategy & Production

Company: TTEC
Location: Providence
Posted on: May 13, 2022

Job Description:

At Avtex, a TTEC Digital Company, we're all about the Human Experience. Elevated. As a Manager of Content Strategy -working remotely you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be Doing -Reporting the Creative Brand Director, this position will play a vital role in developing and executing content strategies that build the brand. In addition to directly managing the content team, this is a coach/player role that will also step in to execute content projects, ultimately driving brand awareness, affinity, and engagement. This position is ideal for someone who has a passion for brand and can flex between big picture thinking and tactical execution.Key Accountabilities

• Partner with senior marketing leadership and business stakeholders to develop and execute content strategy and operational tactics that support business goals.
• Develop, support, and achieve goals for key charter areas of Creative, including Revenue Generation support, sales enablement, creative services support, and brand equity.
• Design, track, and report on content performance metrics, including marketing-level KPI's.
• Partner with creative personnel in Design and Creative Operation to bring projects to fulfillment.
• Forecast, propose, and manage content outsourcing budget.
• Provide key content-based recommendations around the evolution of the brand and channel properties.
• Direct content calendars with the goal of building brand equity and producing marketing influenced revenue.
• Directly supervise a team of content professionals, including hiring, training, coaching, and evaluation.
• Lead content-based initiatives from strategy through execution, embodying our brand voice and positioning.
• Distribute workload among writers according to skill set, capacity, and interest.
• Provide oversight and responsibility for content artifacts and projects, including quality and delivery.
• Act as the chief editor for all content, autonomously making editorial and copyediting decisions.
• In addition to leadership and strategic contributions, directly develop content in short and long forms.
• This role will supervise all content-specific professionals within the Marketing organization.Requirements
  • Bachelor's degree in Marketing, Communications or other related field preferred.
  • 5-7 years of content marketing experience, including leadership.
  • A portfolio of work that demonstrates short and long form deliverables, as well as content strategy.
  • Direct experience with both content creation and management/supervision.
  • Demonstrated history of building consensus and motivating cross-functional stakeholders.
  • Prior experience with copywriting, editing, and project management experience.
  • Strong creative vision with an understanding of business objectives
  • Personal competencies: -Empathy, communication, attention to detail, rigor.
  • Leadership competencies: - Transparency, motivation, strategic thinking.
  • Operations competencies: - Project management, traffic management.
  • Technical competencies: -Writing, editing.
  • Travel out of town up to 10% nationally.About Avtex, a TTEC Digital CompanyAt Avtex, a TTEC Digital Company, we've worked hard to create a culture that promotes teamwork, creativity and an effective balance between work and the life outside of it. We are committed to attracting the best and brightest, retaining the best and brightest and building an enviable culture. In short, we want our employee experience to inspire people. We are passionate about building and sustaining an inclusive and equitable working environment. - We encourage all individuals who believe they have the skills and drive necessary to succeed in this position to apply. -In March of 2021, Avtex was acquired by TTEC. The acquisition is aligned to TTEC's continued focus on driving organic growth through the omnichannel enablement of the most innovative and disruptive brands in the digital economy. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.#LI-Remote -

Keywords: TTEC, Providence , Manager of Content Strategy & Production, Professions , Providence, Rhode Island