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Systems Services And Support Analyst

Company: Fidelity Investments
Location: Smithfield
Posted on: January 22, 2023

Job Description:

Job Description:The Systems Services & Support Analyst will provide operational support for Business Unit aligned functions including Infrastructure Support, Cloud Enablement, Platform Engineering, Environment Management, Incident Support and Deployments. By demonstrating and promoting Fidelity and agile leadership behaviors, you will evolve and sustain an innovative agile culture. You will have the opportunity to demonstrate all your skills in engineering, modernizing, and supporting applications in addition to providing critical production support. You will be encouraged to quickly gain understanding of all the components of our applications and will work with the team to deliver outstanding solutions.The Expertise You Have and The Skills You Bring

  • Experience managing technology environment stability and availability.
  • Knowledge of ITIL practices
  • Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.
  • Experience with Agile software development methodologies, delivery projects, and implementation.
  • Knowledge of basic networking (ping, traceroute, DNS, routing) (F5 or AVI experience a plus)
  • Experience with search and analytics engines (Splunk, ELK))
  • Experience with Linux and Windows operating systems
  • Experience with workflow design, data analysis, and requirements identification/specification
  • Experience with cloud-based technologies including SaaS solutions for cloud providers
  • Experience with CI/CD pipelines and associated technologies
  • Experience with PowerShell and Python scripting
  • Experience with programming languages including Java.
  • Production support experience systems
  • Demonstrated creative and abstract thinking
  • Experience with docker, cloud-computing / cloud services platforms (e.g., AWS, Azure, etc.)
  • AWS Certification a plus
  • Good communication (written and verbal) and interpersonal skills
  • Positive relationship management and facilitation skills
  • Strong analytical and/or project management skills required
  • Ability to provide 24x7 support for the production environments
  • Strong problem solving and troubleshooting skillsThe TeamOur ever-evolving technology stack ensures a phenomenal learning culture in the team. We are always exploring new technologies and new ways to continually provide value to our customers. This team has a direct and positive impact on Fidelity's customers.Certifications:Company OverviewFidelity Investments is a privately held company with a mission -to strengthen the financial well-being of our clients. -We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.Join UsAt Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a -, we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling "."We invite you to -Find Your Fidelity -at -.Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to -, or by calling 800-835-5099, prompt 2, option 3. We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.

Keywords: Fidelity Investments, Providence , Systems Services And Support Analyst, Professions , Smithfield, Rhode Island

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