Loss Prevention Supervisor

Company: Omni Hotels & Resorts
Location: Providence
Posted on: March 11, 2023

Job Description:

Location
Providence Hotel
The Omni Providence is a landmark hotel in Rhode Island. This hotel is located in the exciting city of Providence and is attached to the Rhode Island Convention Center, Dunkin Donuts Convention Center, as well as the Providence Place Mall. Guests find themselves in walking distance to everything the city has to offer from historical sights to amazing restaurants. The Omni Providence a beautiful Convention Hotel but our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".
Job Description
The Loss Prevention Supervisor role is dedicated to providing quality service that exceeds guest expectations. The Loss Prevention Supervisor works to create guests for life, by proactively embracing service standards, adhering to safety regulations and gaining the knowledge to assist guests with any and all needs.
Responsibilities

• 
  
• Respond to all emergency calls, following established emergency procedures.
  
• Respond to complaints and requests for assistance in accordance with departmental and corporate policies and procedures. Provide assistance as necessary and support with outside agencies to ensure that assistance is received.
  
• Provide factual, thorough, and professional reports through written documentation of all incidents, events and actions taken during the course of a shift.
  
• Maintain integrity and continuity of lost and found articles as well as securing and releasing of found property in accordance with hotel policy and legal requirements.
  
• Maintain confidentiality regarding any information or action required in the course of duties in accordance with corporate and legal requirements.
  
• Perform initial investigations and follow-up to complaints, accidents and incidents.
  
• Support Loss Prevention Manager to develop, implement and manage safety and loss control programs & initiatives.
  
• Maintains complete knowledge of and compliance with departmental and resort policies/procedures.
  
• Monitor initial investigations and follow-up to guest/employee complaints, accidents and incidents, entering information from these incidents into database as needed .
  
• Provide and assist with all officer and resort wide safety/Loss Prevention training.
  
• Creates and ensures daily completion of staff checklists and necessary reports.
  
• Motivates staff and creates cohesive team.
  
• Provide guest and owners with accurate information; be knowledgeable of all aspects within the hotel and surrounding area.
  
• Monitor adherence to standard operating procedures.
  
• Administrative functions as related to the normal course of duties, i.e.: filing, report distribution photocopying, faxing, etc. as needed.
  
• May be required to testify (criminal or civil) in court.
  
• Filing information related to incidents/accidents.
  
• Monitor and follow up on footage from Loss Prevention cameras.
  
• Assist with scheduling and timekeeping for officers.
  
  Qualifications
  
  • 
    
  • Previous Loss Prevention experience is preferred
    
  • Previous supervisory experience in a hospitality setting is preferred
    
  • Must have excellent verbal and written communication skills.
    
  • Must acquire CPR, basic first aid, and AED certification within 90 days of hire / placement.
    
  • Must be able to work overnight shifts including holidays and weekends.
    
  • Must be able to bend, reach and lift up to 50 lbs and walk/stand for the entirety of the shift.
    
    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: -EEOC is the Law Poster -and the following link is the -OFCCP's Pay Transparency Nondiscrimination policy statement -If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to -applicationassistance@omnihotels.com.

Keywords: Omni Hotels & Resorts, Providence , Loss Prevention Supervisor, Professions , Providence, Rhode Island