Principal Site Reliability Engineer

Company: Discover
Location: Providence
Posted on: March 16, 2023

Job Description:

Principal Site Reliability Engineer
Remote
R19086
About This Role
Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Ourcollaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together.And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
As a Principal Site Reliability Engineer , you will be responsible for the Site Reliability Function for Consumer Banking. A hands-on Engineer and technical Subject Matter Expert, accountable for effectively developing, tooling, and maturing Site Reliability Engineering practices. Drive incident management best practices, enforce appropriate quality and user experiences, drive out waste and toil through automation, and foster a culture of continuous innovation and learning. You'll tap into your passion for finding and fixing inefficiencies to solve our reliability and performance issues, with an emphasis on availability, latency, performance, efficiency, change and problem management, monitoring, self-healing automation, and capacity planning of our services
Responsibilities:

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  Work with a team of site reliability engineers that is responsible for building the continuous reliability mindset, shepherding problem management, and driving key site reliability engineering practices into the organization.
  
  
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  Collaborate with other delivery teams in Consumer Banking to identify and close process, application, and infrastructure gaps to increase operational efficiency and platform stability.
  
  
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  Design and drive monitoring, alerting, ticket reporting strategies to measure SLA, SLO, MTTI, MTTR. Etc. and align with management expectations to reduce/minimize prod downtime.
  
  
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  Guide site reliability automation to help eliminate manual toil and create a self-healing capability
  
  
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  Participate in selection of appropriate automation tools, defining technology, quality, experience and implementation standards and practices within own technical domain. Develops own technical skills to attain Subject Matter Expertise in at least one technical implementation within own technical domain. Ensures consistency of technical execution and knowledge, sharing common practices and challenges.
  
  
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  Fosters a culture of excellence and continuous learning within the chapter. Establishes and tracks to appropriate OKRs to ensure outcomes are met.
  
  
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  Utilizes engineering feedback and performance/satisfaction metrics to identify areas of continuous improvement within Consumer Banking. Engages with internal and external communities of practice to share experiences, contribute knowledge, learn and advocate for the Discover Technology brand. Promotes team innovation and collaboration of ideas across teams.
  
  
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  Creates solutions addressing high impact technology and business priorities
  
  
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  Competent in multiple contexts, such as programming languages, security, automation, testing, infrastructure, performance, and business domains and is the go-to person for many people (inside and outside of their team)
  
  
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  Proactively identifies and mitigates issues based on intuition and experience in multiple domains
  
  
  Minimum Qualifications
  At a minimum, here's what we need from you:
  
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    Bachelor's - Computer Science or related
    
    
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    6+ years of IT or related experience
    
    
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    Internal only Dreyfus rating of Proficient
    
    
    Preferred Qualifications
    If we had our say, we'd also look for:
    
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      10+ years of experience working in a mix of legacy and cloud computing environment
      
      
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      4+ years of experience in automated software build & deployment automation in distributed cloud environment
      
      
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      4+ years of experience in tech leadership role
      
      
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      4+ years of application development, architecture of infrastructure experience
      
      
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      Knowledge of containerization (Kubernetes) platforms and Docker
      
      
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      Clear understanding of SRE best practices, performance management, capacity analysis and creating fault tolerant deployment patterns
      
      
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      Exposure to the Openshift Container Platform
      
      
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      Expertise and operational experience at scale - designing and operating highly available, scalable, and fault-tolerant systems
      
      
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      Experience with operational monitoring tools (AppDynamics, NewRelic, Instana, CatchPoint) with a mindset towards predictive analysis
      
      
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      Experience with Splunk or ELK Stack, Grafana, or DataDog
      
      
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      Knowledge of the automation tools such as Ansible, Terraform, or Chef
      
      
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      Experience with Pivotal Cloud Foundry (PCF), OpenShift (OCP), Amazon Web Service (AWS)
      
      
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      Experience with Continuous Integration and Continuous Delivery models including Blue/Green and Canary release models is a plus
      
      
      External applicants will be required to perform a technical interview.
      #BI-Remote
      #Remote
      #LI-JM3
      What are you waiting for? Apply today!
      All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
      The same way we treat our employees is how we treat all applicants - with respect. Discover Financial Services is an equal opportunity employer(EEO is the law) (https://www1.eeoc.gov/employers/poster.cfm) . We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Keywords: Discover, Providence , Principal Site Reliability Engineer, Professions , Providence, Rhode Island