Information Security Analyst
Company: Interactions LLC
Location: Franklin
Posted on: May 27, 2023
Job Description:
Who is Interactions?Interactions, LLC is the world's largest
independent AI company. We operate at the intersection of customer
experience and AI - two of today's most innovative and dynamic
industries. Since 2004, we've helped leading companies like
MetLife, Citi, and Shutterfly have millions of successful
conversations, resulting in saving operational cost and increasing
productivity.Interactions' 5-year vision is to accelerate a
transition from today's frustrating and uninspired customer service
experiences into amazing conversational engagements! Allowing
customers to communicate in their own words and on their channel of
choice, to accomplish tasks, all without having to go through an
agent. In doing this via our conversational AI engine, our
customers benefit from dramatically improved customer experience
and increased customer engagement, while also saving significant
and demonstrable operational expenses.Job DescriptionAs a member of
the Corporate team, you will be a part of the backbone of a company
that builds and brings to market artificial intelligence
technologies, including natural language processing and cognitive
computing. You will build best practices that will serve internal
(and sometimes external) customers and business
partners.Information Security professional focused on Third Party
Risk ManagementJob DescriptionThe Information Security Analyst will
have primary responsibility for developing, documenting, executing,
maturing, and supporting several key program initiatives within the
Information Security portfolio:
- Third-party/supply chain risk management
- Disaster Recovery and Business Continuity
- Incident response
- Threat and Vulnerability management
- Identity and Access managementSpecifically, the Information
Security Analyst will:
- Manage and execute the TPRM process
- Coordinate the classification and tiering of vendors by risk
and criticality
- Partner with Sales and Account Managers to facilitate responses
to customer security audits, RFPs, and similar inquiries about
Interactions' product and enterprise security posture
- Maintain a collection of customer, vendor and RFP responses for
use in future events
- Summarize technical details into high-level requirements for
presentation to CISO and other management
- Regularly communicate with internal and external stakeholders
regarding all aspects of the infosec program
- Help ensure overall compliance with governance and security
models (e.g. NIST Cybersecurity framework controls, Interactions
policies, standards, and procedures)
- Respond to requests for assistance from business units and
other internal customers
- Help manage relationships with existing security vendors and
identify opportunities for improved engagement
- Contribute to the ongoing document lifecycle of Interactions
policies, standards, and procedures
- Support the security and IT teams with various efforts,
projects, and programs
- Look for opportunities to further develop and mature security
program initiatives
- Assist and support the CISO in all program areas and stand in
as proxy when needed
- Keep CISO apprised of activities, issues, commitments, etc.Job
Requirements
- Good understanding of information security concepts,
frameworks, and best practices
- Ability to take initiative and work both independently and as
part of a team.
- Proven ability to communicate effectively with all levels of an
organization
- Ability to build consensus and influence key internal
stakeholders
- Comfortable working in a fast-paced and evolving
environment
- Excellent project management skills
- 2+ years of related experience preferred
- Certification, or pursuit of certification in
cybersecurity
- Experience with security controls for operating systems,
applications, and networks.
- Experience with MITRE/CVE and similar vulnerability reporting
frameworks
- Familiarity with the business impact of security tools,
technologies and policies
- Solid knowledge of operating systems, networks, TCP/IP, and
related concepts
- Working knowledge of the following concepts and/or tools:
- Threat and Vulnerability management
- Cybersecurity frameworks (e.g., NIST CSF, CIS 18,
ISO27001)
- Risk Management
- Disaster recovery and Business continuity
- Network security tools and appliances
- Identity and access management, single sign-on, and related
tools
- IDS/IPS, EDR, SIEM, and related tools
- Common web application security vulnerabilities
- CMMI or similar maturity modelsWhy Work at Interactions?We've
created a culture of people who are dedicated to helping each other
and the company succeed. We take time to celebrate wins and
recognize accomplishments. Whether it's a seasonal event or
friendly competition, we're always thinking of new ways to have
fun.Our team's health and well-being is important to us. In
addition to a full suite of benefits, we offer 5 weeks of time off
with pay, 401k matching, paid parental leave and flexible work
schedules. We are all committed to the company's success by being
valued shareowners and are incentivized through individual
performance and company results. Come join us!Interactions is an
equal opportunity employer and does not discriminate on the basis
of race, color, religion, sex (including pregnancy, sexual
orientation, and gender identity), national origin, marital status,
age, disability or protected veteran status, or any other
characteristic protected by law.
Keywords: Interactions LLC, Providence , Information Security Analyst, Professions , Franklin, Rhode Island
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