Information Security Analyst

Company: Interactions LLC
Location: Franklin
Posted on: May 27, 2023

Job Description:

Who is Interactions?Interactions, LLC is the world's largest independent AI company. We operate at the intersection of customer experience and AI - two of today's most innovative and dynamic industries. Since 2004, we've helped leading companies like MetLife, Citi, and Shutterfly have millions of successful conversations, resulting in saving operational cost and increasing productivity.Interactions' 5-year vision is to accelerate a transition from today's frustrating and uninspired customer service experiences into amazing conversational engagements! Allowing customers to communicate in their own words and on their channel of choice, to accomplish tasks, all without having to go through an agent. In doing this via our conversational AI engine, our customers benefit from dramatically improved customer experience and increased customer engagement, while also saving significant and demonstrable operational expenses.Job DescriptionAs a member of the Corporate team, you will be a part of the backbone of a company that builds and brings to market artificial intelligence technologies, including natural language processing and cognitive computing. You will build best practices that will serve internal (and sometimes external) customers and business partners.Information Security professional focused on Third Party Risk ManagementJob DescriptionThe Information Security Analyst will have primary responsibility for developing, documenting, executing, maturing, and supporting several key program initiatives within the Information Security portfolio:

• Third-party/supply chain risk management
• Disaster Recovery and Business Continuity
• Incident response
• Threat and Vulnerability management
• Identity and Access managementSpecifically, the Information Security Analyst will:
  • Manage and execute the TPRM process
  • Coordinate the classification and tiering of vendors by risk and criticality
  • Partner with Sales and Account Managers to facilitate responses to customer security audits, RFPs, and similar inquiries about Interactions' product and enterprise security posture
  • Maintain a collection of customer, vendor and RFP responses for use in future events
  • Summarize technical details into high-level requirements for presentation to CISO and other management
  • Regularly communicate with internal and external stakeholders regarding all aspects of the infosec program
  • Help ensure overall compliance with governance and security models (e.g. NIST Cybersecurity framework controls, Interactions policies, standards, and procedures)
  • Respond to requests for assistance from business units and other internal customers
  • Help manage relationships with existing security vendors and identify opportunities for improved engagement
  • Contribute to the ongoing document lifecycle of Interactions policies, standards, and procedures
  • Support the security and IT teams with various efforts, projects, and programs
  • Look for opportunities to further develop and mature security program initiatives
  • Assist and support the CISO in all program areas and stand in as proxy when needed
  • Keep CISO apprised of activities, issues, commitments, etc.Job Requirements
    • Good understanding of information security concepts, frameworks, and best practices
    • Ability to take initiative and work both independently and as part of a team.
    • Proven ability to communicate effectively with all levels of an organization
    • Ability to build consensus and influence key internal stakeholders
    • Comfortable working in a fast-paced and evolving environment
    • Excellent project management skills
    • 2+ years of related experience preferred
    • Certification, or pursuit of certification in cybersecurity
    • Experience with security controls for operating systems, applications, and networks.
    • Experience with MITRE/CVE and similar vulnerability reporting frameworks
    • Familiarity with the business impact of security tools, technologies and policies
    • Solid knowledge of operating systems, networks, TCP/IP, and related concepts
    • Working knowledge of the following concepts and/or tools:
      • Threat and Vulnerability management
      • Cybersecurity frameworks (e.g., NIST CSF, CIS 18, ISO27001)
      • Risk Management
      • Disaster recovery and Business continuity
      • Network security tools and appliances
      • Identity and access management, single sign-on, and related tools
      • IDS/IPS, EDR, SIEM, and related tools
      • Common web application security vulnerabilities
      • CMMI or similar maturity modelsWhy Work at Interactions?We've created a culture of people who are dedicated to helping each other and the company succeed. We take time to celebrate wins and recognize accomplishments. Whether it's a seasonal event or friendly competition, we're always thinking of new ways to have fun.Our team's health and well-being is important to us. In addition to a full suite of benefits, we offer 5 weeks of time off with pay, 401k matching, paid parental leave and flexible work schedules. We are all committed to the company's success by being valued shareowners and are incentivized through individual performance and company results. Come join us!Interactions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law.

Keywords: Interactions LLC, Providence , Information Security Analyst, Professions , Franklin, Rhode Island