Business Architect, Operations

Company: MassMutual
Location: Springfield
Posted on: May 14, 2025

Job Description:

Business Architect, Operations at MassMutual summary:
The Business Architect, Operations role at MassMutual focuses on bridging strategy and execution through business transformation and operational excellence. This position involves leading analyses, workshops, and stakeholder collaboration to define business capabilities and drive strategic objectives within the organization. Responsibilities include developing business architecture blueprints, customer journey maps, and facilitating operational decisions to enhance business performance.
The OpportunityThe Business Architecture function in our MassMutual Operations department is a highly strategic function that makes connections between strategy and execution for our senior leaders. -As a Business Architect you will lead analyses, interviews and workshops to illuminate the current business and operating models of our organization. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience, and self-awareness.The TeamThe Business Architecture Team supports MassMutual's Operations department by driving strategic support and business transformation throughout the organization. We have the holistic Operations business as our contextual focus, as opposed to a specific project, process, or function. We work with leaders and executives to understand their key business drivers and strategic needs. We are customer fanatics, focused both on driving great experiences for our internal business stakeholders as well as bringing the holistic perspective that improves experiences for customers and advisors.The ImpactAs a Business Architect, you will lead work efforts to illuminate the current business model and operating models. Then, with a defined current state, you will facilitate the definition of future business capabilities or changes in how key elements of the business work together to deliver strategic value or provide a competitive advantage. Our team ensures the interconnections between the business processes, technology, data, and people work together to drive business performance throughout Operations. Key responsibilities will include, but not be limited to the following:

• Designing and guiding a business architecture blueprint of the enterprise, particularly Operations, which aligns to the business strategy
• Analyzing and developing a business model for connecting business strategies with business goals
• Creating, maintaining, leveraging and reconciling multiple artifacts such as: customer journey maps, business capability maps, business model canvases, high-level business process models, and business assessments and heat maps
• Collaborating across Operations and the enterprise with an array of stakeholders including senior management, business leaders, IT architecture, business development, to connect the business architecture roadmap with operational decisions
• Conducting and incorporating industry analyses into work products
• Facilitating and leading the creation of capability models and the identification of solutions
• Establishing best practices for key business architecture servicesThe Minimum Qualifications
  • 5+ years' experience in business architecture, business analysis, strategic consulting, project management or related field
  • 1+ year demonstrated experience in communication, relationship building, negotiation, and influencing, particularly in a matrixed corporate environment
  • 2+ years' experience with Microsoft Office suite, especially Microsoft PowerPoint
  • Bachelor's degree or higherThe Ideal Qualifications
    • 7+ years' experience in business analysis, strategic consulting, project management or related field
    • Ability to think about business in a way that is abstracted from how the business functions and how technology is implemented
    • Sound understanding of business principles and concepts, such as how markets influence business, what are the differentiating factors of the business, what and how values are created, and how strategies may be supported
    • Experience gathering detailed business needs and requirements as well as developing and improving programs and initiatives in a large-scale enterprise environment
    • Experience analyzing and mining data
    • The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organization and to high-priority business issues and goals
    • The ability to visualize and create high-level models that can be used in future analysis to extend and mature the business architecture practice as a whole
    • Experience and expertise in data visualization
    • Business Architecture formal training (certifications preferred)
    • Facilitation and training skills for groups of various size and seniorityWhat to Expect as Part of MassMutual and the Team
      • Regular meetings with the Team
      • Communications Teams. Participation in steering committees and content governance committees
      • Focused one-on-one meetings with your manager
      • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
      • Access to learning content on Degreed and other informational platforms
      • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits#LI-DK1MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
        
        If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
        
        Keywords:
        business architecture, strategic consulting, business transformation, stakeholder collaboration, operational excellence, business analysis, process optimization, project management, communication skills, business processes
        

Keywords: MassMutual, Providence , Business Architect, Operations, Professions , Springfield, Rhode Island