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Help Desk Analyst I

Company: Gilbane Building Company
Location: Providence
Posted on: July 14, 2019

Job Description:

Job Locations US-RI-Providence Requisition ID 2019-2989 Category Information Technology Company : Name Gilbane Building Company Overview The Help Desk Analyst provides first line support to the users of Gilbane's Information Systems and telecommunications, including hardware and software problems via Help Desk toll free line. Responsibilities Help Desk Analyst typical responsibilities and duties include, but are not limited to the following: * Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies * Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error and/or resolve technical issue * Log and track calls using problem management database and maintain history records and related problem documentation Qualifications EXPERIENCE/EDUCATION * High School Diploma or GED * 1 year of experience providing technical assistance to computer system user via telephone or remote location * Microsoft Certified Engineer certification is a plus * Or equivalent combination of education and experience KNOWLEDGE, SKILLS & ABILITIES * Exceptional customer service skills * Thorough knowledge and understanding of a variety of operating systems including but not limited to Windows * Thorough knowledge and understanding of the operation of all types of PC hardware and the ability to quickly and effectively diagnose problems * Working knowledge and understanding of mainframe communications * Working knowledge of various telecommunications * Excellent communication and interpersonal skills * Ability to work as a team member Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test. Gilbane is not accepting unsolicited resumes from third party recruiters at this time. Gilbane is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. Options

Keywords: Gilbane Building Company, Providence , Help Desk Analyst I, Professions , Providence, Rhode Island

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