Sales Coordinator

Company: Omni Hotels & resorts
Location: Providence
Posted on: February 13, 2020

Job Description:

JOB DESCRIPTION

Handles all administrative duties required by the Sales and Marketing Divisions in order to provide superior services to our guests.

RESPONSIBILITIES

* Sell and detail wedding blocks (on Manager's behalf)

* Act as Convention Services contact for smaller group blocks (typically only individual call in, rooms only, no cancellation or attrition blocks to start)

* Turn over signed sales contracts and distribute them through the proper channels

* Run and distribute daily reports (such as Change Log & Daily Events) and weekly reports (such as 10 Day BEO Distribution, Cutoff Reports, & Resumes)

* Take phone inquiries regarding potential group business and all other calls to the sales office (if the manager does not pick up their line within 3 rings, you will answer on their behalf and either assist the guest or transfer them to the manager s voicemail)

* General tasks for sales managers and the CS team including setting up amenities/amenity cards, creating and updating reservations in Opera, etc.

* Answering phone calls and emails from clients (ex. answering general hotel questions, rooming list requests, etc.)

* Create BEOs for in-house events (ex. ASC events like the bimonthly Koffee Klatch, or departmental OST meetings)

* Manage the third party reservations inbox (basically just checking the inbox daily and making any new reservations that come through)

* Coordinating with Housekeeping to get show rooms when sales managers have a site visit

* Attend meetings such as BEO or staff meeting (if you have groups with resumes or events), and the weekly cutoff report call

* Conduct site visits for wedding block clients who want to view guest rooms

* Assist MRC with rebates, commissions, end of month reporting, or pick up reports (on a backup basis)

* Build wedding room blocks if Group Coordinator is very busy

* Create Delphi.FDC reports or merge documents

* Make sales kits

QUALIFICATIONS

* Must be able to work alone as well as work well with others.

* Must have Associate's Degree or equivalent.

* Must have good communication skills.

* Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel).

* Previous knowledge of Delphi, Opera and Synergy preferred.

* Must have good organizational skills...

Omni Hotels & Resorts is an equal opportunity employer.

Keywords: Omni Hotels & resorts, Providence , Sales Coordinator, Sales , Providence, Rhode Island