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Senior Customer Service Representative

Company: NTT DATA Corporation
Location: Providence
Posted on: September 17, 2020

Job Description:

Req ID: 100122NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Senior Customer Service Representative to join our team in Providence, Rhode Island (US-RI), United States (US).In these roles you will be responsible for:* Preparing, processing, and maintaining new member or group enrollments* Responding to member eligibility or group questions & verify enrollment status* Working with various types of member correspondence* Reconciling eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes* Performing inventory control of member and group transactions* Supporting SLA (Service Level Agreement) for enrollment of groups/members in a timely and accurate fashion.* Interacting with clients and internal departments to solve complex issues.Requirements for this role include:* High School Diploma or equivalent* 6+ months of experience in a healthcare setting such as a hospital/medical practice or an insurance company where you dealt with patients and member enrollment.* 1+ years(s) of experience in a customer service role where you had to correspond in writing or over the phone with customers* 1+ year(s) of experience in a customer service role where you had to apply business rules to varying fact situations and make appropriate decisions* 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, leverage internet search engines, and other web based applications.* 1+ year(s) of experience with the Microsoft Office suite that required daily usage of Outlook, Excel and Word.* Ability to type 40 WPMRequired schedule availability for this position is Monday-Friday (08:00am to 08:00pm CST/EST/IST) and Saturday (08:00am to 12:00pm CST/EST/IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.About NTT DATA ServicesNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

Keywords: NTT DATA Corporation, Providence , Senior Customer Service Representative, Sales , Providence, Rhode Island

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