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Enrollment Services Representative

Company: Community College of Rhode Island
Location: Providence
Posted on: January 16, 2022

Job Description:

Enrollment Services Representative About CCRI and the Role Position Title Enrollment Services Representative Department Enrollment Services Office Position Category Staff - Classified About CCRI The Community College of Rhode Island is the state's only public comprehensive associate degree-granting institution. We provide affordable open access to higher education at locations throughout the state. Our primary mission is to offer recent high school graduates and returning adults the opportunity to acquire the knowledge and skills necessary for intellectual, professional and personal growth through an array of academic, career and lifelong learning programs.At CCRI, we are committed to building an inclusive and diverse campus community. We strive to hire and retain culturally competent faculty and staff members who reflect the demographics of our state and our increasingly diverse student population.We believe that our diversity is our strength. We celebrate, support and thrive on the diverse experiences, backgrounds, and perspectives that are represented across our four campuses.We are OneCCRI, working together to prepare learners to achieve their highest potential.To learn about what employees value at CCRI and what it means to work here, please read about our Guiding Principles and watch videos of our employees doing what they do best: Job Summary GENERAL STATEMENT OF DUTIES: To provide high level Enrollment Services clerical support; to troubleshoot problems and resolve questions involving the Student Financial Aid, Registrar's and Bursar's areas; to provide information on a wide variety of Enrollment Services questions and subjects, including the maintenance of student financial and employment records; to perform complex word processing and data entry functions, using word processing, database and spreadsheet software.SUPERVISION RECEIVED: Works under general supervision of a superior, with some latitude for the exercise of independent judgement; work is monitored, and reviewed in process and upon completion for accuracy and adherence to desired objectives.SUPERVISION EXERCISED: As required, may supervise the work of a small group of Enrollment Services support staff. Duties and Responsibilities -To research and respond to Enrollment Services requests, both in-person and telephone concerning, but not limited to, registration and records, student financial assistance and employment, billing and collections.-To collect payments, including checks for confirmation deposits, housing deposits and outside loans and scholarships.-To record Enrollment Services transactions in books of original entry and to post to ledger accounts from receipt, disbursement, expense, and appropriation records according to established account classifications.-To reconcile Enrollment Services' records with those of the University's General Accounting Office and/or Grant and Research Accounting Office in order to assure complete agreement of records of disbursements, receipts, outstanding orders, and balances.-To process transcript requests, payroll authorization forms, promissory notes, and verifications of enrollment.-To review financial aid applications for completeness, requesting missing information when necessary.-To respond to verbal, in-person and written requests, and troubleshoot and resolve problems directly related to Enrollment Services.-To disseminate information concerning fee schedules, payment plans, fee waivers, sanctions and refunds, and to assist in the dissemination of Enrollment Services printed materials and correspondence.-To perform complex word processing, database spread sheet functions. Minimum Requirements KNOWLEDGE, SKILLS AND CAPACITIES: A familiarity with the broad range of principles, practices and techniques associated with enrollment services and computer systems used to support enrollment services; a working knowledge of the principles and practices of bookkeeping; ability to perform complex tabulations and arithmetical computations, to accurately count and disburse money, and to perform word processing database and spreadsheet functions with speed and accuracy ; ability to deal courteously with customers.EDUCATION: Such as may have been gained through; graduation from a senior high school, including or supplemented by completion of courses in commercial math; andEXPERIENCE: Such as may have been gained through; employment involving enrollment service practices, including the procedures and practices used in handling and accounting for the receipt and disbursement of monies; customer service; and use of word processing database and spreadsheet software.Or, any combination of education and experience that shall be substantially equivalent to the above education and experience. Note: 40 net WPM - 5 minutes Competencies and Desired Qualifications Position Details Full-Time/Part-Time Full-Time FLSA Non-Exempt Pay Grade 315 A Salary Information $39,282.00 Anually Benefits Full-time employees enjoy an array of benefits, including: Comprehensive Health Benefits and Rewards for Wellness Incentives Paid Time Off Parental Leave In-State Tuition Waivers Legal Care Insurance For a complete listing, visit: Collective Bargaining Unit ESPA Reports To Enrollment Services Permanent/Limited position Limited Position End Date June 30, 2023 Academic/Calendar Year Calendar Work Schedule Information Monday through Friday, 8AM - 4PM. Hours and campus may vary based on dept needs. Campus Location Multi-Campus Locations Civil Service List position No Environmental Conditions This position is not substantially exposed to adverse environmental conditions. Posting Details Number of Vacancies 2 Application Open Date 12/01/2021 Application Close Date 12/29/2021 Posting Number SF00713 Quick Link Special Instructions to Applicants To apply for this position, complete CCRI's online application and include information for three references as required.If you need assistance with the online application process, please contact Human Resources at 401-825-2311. TTY: 401-825-2313. Disability Accommodations CCRI is committed to ensuring the full participation of all applicants throughout the recruitment process. If you should require an accommodation during the application process, please notify the Department of Institutional Equity and Human Resources prior to the closing of the posting by calling (401) 825-2311. EEO Statement CCRI is an Equal Opportunity / Affirmative Action Employer.We recognize that diversity and inclusivity are essential to creating a dynamic, positive and high-performing educational and work environment. We welcome applicants who can contribute to the College's commitment to excellence created by diversity and inclusivity.CCRI prohibits discrimination, including harassment and retaliation, on the basis of race, color, national or ethnic origin, gender, gender identity or expression, religion, disability, age, sexual orientation, genetic information, marital status, citizenship status or status as a protected veteran. Inquiries or complaints concerning discrimination shall be referred to the College's Title IX Coordinator at: Jeanne Clery Act requires institutions of higher education to disclose campus policy statements and crime statistics. Our annual report is available on the CCRI website. Supplemental Questions Required fields are indicated with an asterisk ( ). In order to improve CCRI's advertising strategy, please let us know where you FIRST learned of this job opportunity. Please be specific when using website or publication names (example: LinkedIN, HigherEdjobs, Chronicle, personal referral, etc.). (Open Ended Question) Applicant Documents Required Documents Optional Documents Resume Cover Letter/Letter of Application CategoryCustomer Service RepresentativesEducationHigh School or EquivalentJob typeFull time

Keywords: Community College of Rhode Island, Providence , Enrollment Services Representative, Sales , Providence, Rhode Island

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