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Customer Service Representative

Company: A Line Staffing Solutions
Location: Smithfield
Posted on: May 15, 2022

Job Description:

Job Description SHIFTS 8 hour shift between 8:00 pm -8:00 am Sun-Thu NIGHT ONLY . ( No Exceptions) Training 1st week 8:30am-5:00pm M-F Position is onsite 3 to 5 days a week depending on project. A minimum of 1 year work experience needed A Minimum of a High School Diploma or GED required Must have strong troubleshooting skills coupled with diagnostic, and problem solving skills Supervisory skills are an asset but not a requirement Must possess clear, accurately and tactful, communication both verbally and written Working knowledge of Word, Excel, and Access Understanding of Intermediate/Expert technical terminology is preferred Must be able to work independently and occasionally lead within a group Technical installation experience a plus but not necessary Job Summary- Provide call center based technical support to store locations, vendors and staff. Serve as first level for troubleshooting of issues encountered in stores. Assure implementation based protocols are met. Render assistance for equipment troubleshooting and ensure deployment process adherence. Update Database regarding resolution of issues and techs progress while completing work with in the store.

Keywords: A Line Staffing Solutions, Providence , Customer Service Representative, Sales , Smithfield, Rhode Island

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