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Customer Service Rep

Company: Staffmark Investment, LLC - Staffmark Group
Location: Franklin
Posted on: September 24, 2022

Job Description:

Looking for Customer Service Reps for a large company in Franklin Ma As the Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. To succeed in this role, you'll need to be extraordinary at multitasking and delivering solutions that move multiple projects forward toward completion. To start the prescreening process click to this link Sunday- Thursday 8am-5pm Tuesday- Saturday- 8am-5pm What you'll do on a typical day:

  • Assist customers and business partners via telephone and email
  • Handle customer complaints in a calm, professional manner
  • Diagnose, assess and resolve problems or issues
  • Monitor progress of delivery routes
  • Scan haul-away pods and verify stamps
  • Process changes or cancellations to delivery orders What you need to succeed at XPO: At a minimum, you'll need:
    • Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have:
      • High school diploma or equivalent
      • 1-year related experience preferably within a call center environment
      • Strong customer service skills and the ability to satisfactorily resolve issues
      • Solid ability to multitask with exceptional organizational skills
      • Ability to thrive under pressure while delivering solutions that exceed customer expectations Call or text today if you are interested! Apply today and you could win in our $100k Giveaway for Job Fest 2022. This year's Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k! Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36+ hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit . Apply now for a chance to win!

Keywords: Staffmark Investment, LLC - Staffmark Group, Providence , Customer Service Rep, Sales , Franklin, Rhode Island

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