Customer Service Rep - bilingual Spanish/English - Motorcycle and Automotive Industry
Company: Twisted Throttle
Location: Providence
Posted on: March 13, 2023
Job Description:
The Company. 's e-commerce division, which includes and -, is
located in Exeter, Rhode Island. The company designs, develops, and
distributes industry-leading lighting, electronics and accessories
solutions for the motorcycle, ATV, Side x Side, and automotive
markets globally. is a division of Brown and . -BWI -is an
Australian-owned -and operated company behind several innovative
and market-leading brands operating within the automotive
electrical and portable power management spaces. Our stable of
established industry names includes NARVA, Projecta, Philips
Automotive, OSRAM, Big Red, and Maxi-Lite. Local and international
advancement opportunities are available.The Position. In order to
better serve our Spanish-speaking Latin American customers, we are
hiring for the role of a bilingual Gear Scout -(a.k.a. Customer
Service Representative) for our Exeter, Rhode Island location.
Excitement, passion, and experience with motorcycles and/or truck
accessories are a must! This position focuses on all levels of
customer interaction, including phone, email, live chat, and
in-person interactions with visitors to our factory store.
Internally, a Gear Scout -provides feedback to our suppliers to
create and improve products, improve the customer experience, and
troubleshoot installation challenges. A Gear Scout -has -the
responsibility and the authority to make decisions to take care of
the customer, no matter what it takes.This is the main entry point
to our organization, and a great entry to the motorcycle and
automotive industry; growth into other departments and management
roles is common via our training program. This role is key to our
success: you are the face of our brand, and we are dedicated to
developing your skills alongside the success of the
company.Full-time and part-time will be considered; full-time is
preferred. -A valid motorcycle license is preferred; availability
for night and weekend hours is required. Come join the Twisted Crew
and see what the excitement is about!Responsibilities and
Duties:
Providing expert outfitting advice
for the unique needs of each customer via the phone, email, and
chatEditing and processing customer ordersProviding estimated time
of arrival -of backorders and suggesting substitute in-stock items
as neededWorking with the Customer Service Supervisor to improve
the customer experience and develop new ways to wow clientsTalking
customers through the installation and use of motorcycle
accessories and gearFacilitating returns and exchangesAssisting in
training new recruitsAssisting with shipping and assemblies on-site
when neededOther duties as assignedDesired Qualifications:
- Must love motorcycles, riding, and the gear that goes with it.
We need folks that are passionate experts about their riding and
the gear they use.
- Must be a polished written and verbal communicator: this career
is writing and communication intensive.
- Must love people! You'll be interacting with customers and your
team all day, every day.
- Dedication to proactive -personal development,
self-improvement, and hustle
- Drive -to deliver a great customer experience that exceeds
expectations
- Previous experience in retail, customer -service, -or
-e-commerce is preferred
- Ability to multitask with attention to detail -in a fast-paced
environment
- Proficient in Microsoft Excel and Word
- Ability to independently problem solve
- Conversational and written business Spanish fluency is
required; familiarity with Latin American dialects, mechanical
terminology, and motorcycle terminology is strongly preferred
- Experience writing marketing text in English and Spanish
requiredWorking Conditions: Enthusiasm for motorcycles is preferred
for all positions at Twisted Throttle, as enthusiasm for any sport,
outdoor, or adventure activity is key to fitting in with our
passionate culture. (All new hires without previous motorcycle
experience are provided an opportunity to attend the motorcycle
safety course and obtain their motorcycle driver's license.)
Whether you are a motorcycle enthusiast or not, count on the
contagion of the Twisted Throttle organization's passion and drive.
You will work in an office environment with a great management team
that loves to work hard, have fun, and win!Department hours are
9:00 AM to 8:00 PM Eastern Time, Monday through Friday, and 10 AM -
5 PM Saturday. Staff members can request and trade specific shifts
with each other; some evening and weekend shifts are required of
all staff members. The Customer Service department is currently
primarily working remotely, - however, we may at any time require
that any individual Customer Service rep return to a normal
in-person office environment.Benefits and Perks: Twisted Throttle
provides competitive benefits for full-time staff, including
multiple health, dental, and vision insurance options, Health
Savings Account (HSA), Flexible Spending Account (FSA), term life
insurance equivalent to one year's pay, 401k with company match, an
Employee Assistance Program (EAP), subsidized classes and
convention entry for professional development, and paid time off
that grows with your time at the company. -AFLAC benefits,
including Cancer, Life, Disability, and Accident plans, are also
available.Powered by JazzHR
Keywords: Twisted Throttle, Providence , Customer Service Rep - bilingual Spanish/English - Motorcycle and Automotive Industry, Sales , Providence, Rhode Island
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