ProvidenceRecruiter Since 2001
the smart solution for Providence jobs

Associate Medicare Service Representative

Company: Blue Cross & Blue Shield of Rhode Island
Location: Providence
Posted on: August 16, 2019

Job Description:

Friday, June 21, 2019

JOB SUMMARY:

At Blue Cross & Blue Shield of Rhode Island, providing

the highest level of service and solutions to our Customers is our primary

focus, after all, "it's is what we live for." Our Medicare Concierge team is

known for delivering "white glove" service to our members, supporting them

during both the everyday moments and the ones that matter the most. The

Associate Medicare Solutions Advocate is a key role in the delivery of Blue

Cross & Blue Shield of Rhode Island's (BCBSRI) Medicare Strategy, focused

on achieving the highest level of satisfaction among members participating in a

BCBSRI Medicare Plan. This role requires excellent interpersonal skills,

an aptitude for understanding complex service experiences and processes, and

the ability to empathize, advocate for, and emotionally connect to the lives

and realities of the people we serve.



ESSENTIAL JOB FUNCTIONS:


  • Serve as an advocate for Medicare members by responding to the members' inquiries regarding benefits, products, services, resources, network and policies.
  • Identify problems affecting members and providers; notify the appropriate business area(s) to resolve issues and track resolution.
  • Support the organization's retention strategy by providing exceptional service to members and providers by building and maintaining top-notch relationships in every interaction.
  • Ensure compliance in all aspects of activities with internal policies as well as all regulatory agencies.
  • Identify cross-sell opportunities for ancillary products such as dental insurance
  • Maintain records of customer interactions, process changes to member accounts, record inquiry details and actions, and refer unresolved issues to appropriate internal departments for additional research.


    • Perform other duties as assigned.

      QUALIFICATIONS:

      Minimum Education and Experience:

      • High school degree
      • Up to two years experience in a customer service environment
      • Must successfully pass Customer Service Assessments
      • Must successfully pass Medicare Certification

        Preferred Education, Additional Qualifications and Experience:

        • Associate's degree
        • Ability to work in a fast paced call center
        • Knowledge of company products
        • Knowledge of health insurance or managed care operations
        • Bi-lingual skills
        • Knowledge or experience in working with customers

          Required Knowledge, Skills, and/or Abilities:

          • Flexibility to work weekends and shifts that are in the 8 a.m. to 8 p.m. time frame
          • Ability to gather and retrieve information in an organized manner
          • Excellent communication and customer relationship skills
          • Problem solving skills
          • Interpersonal skills
          • Empathy and patience
          • Ability to solve problems
          • Computer navigation skills
          • Strong written and verbal communications skills
          • Time management skills
          • Ability to collect and organize data
          • Ability to work independently and with a team
          • Ability to meet established time and quality standards
          • Ability to exercise sound judgment


            At Blue Cross & Blue Shield of Rhode Island (BCBSRI), diversity and inclusion are central to our core values and strengthen our ability to meet the challenges of today's healthcare industry. BCBSRI is an equal opportunity, affirmative action employer. We provide equal opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.

            The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression. Please visit http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf to view the "EEO is the Law" poster.

            Other details






            • Pay Type

              Hourly




Keywords: Blue Cross & Blue Shield of Rhode Island, Providence , Associate Medicare Service Representative, Sales , Providence, Rhode Island

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Core Home Theater Sales Consultant
Description: Core Home Theater Sales Consultant Job Category Store Associates Location Number -Everett-Store Job Description The Best Buy Core Home Theater Sales Consultant engages customers using selling skills, (more...)
Company: Best Buy Co
Location: Everett
Posted on: 08/18/2019

Guest Service Representative - Sheraton Boston Hotel - (19110668)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Quincy
Posted on: 08/18/2019

Retail Cosmetics Sales - Beauty Advisor Shiseido, Part Time: Burlingto
Description: Job Overview: With a role in the Macy's Cosmetics Department, you will have the opportunity to help others look their best every day. You'll make one-on-one connections with customers to learn their sense (more...)
Company: Macy's
Location: Burlington
Posted on: 08/18/2019


Sales Engineer
Description: Job Title: Technical Sales Engineer Type: Full Time Mon-Fri 7:00am-5:00pm Job Description:Martin Enclosures is seeking a Technical Sales Engineer to assist customers with Server Cabinetand Rack sales, (more...)
Company: Martin International Enclosures
Location: Boston
Posted on: 08/18/2019

Guest Service Representative - Sheraton Boston Hotel - (19110668)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Lowell
Posted on: 08/18/2019

Tire Sales & Installation Team Member
Description: BJ's Wholesale Club was the first retailer to introduce the warehouse club concept in the northeastern United States. Today, we're a multibillion dollar operation with more than 200 clubs in 16 states (more...)
Company: BJ's Wholesale Club
Location: Revere
Posted on: 08/18/2019

Guest Service Representative - Sheraton Boston Hotel - (19110668)
Description: Here's To Your Journey with Sheraton At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another and are driven to make things better. We love what we do, and (more...)
Company: Marriott International, Inc.
Location: Boston
Posted on: 08/18/2019

Sales Representatives Needed For Immediate Hire!! Daily Leads Provided!!
Description: Job Details Company Overview Cypress Bay Solutions is looking for outside sales representatives to train immediately to begin selling our products and services Cypress Bay Solutions provides electronic (more...)
Company: Cypress Bay Solutions
Location: Malden
Posted on: 08/18/2019

Inbound Customer Service Reps.
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Inbound Customer Service Reps. Our contact center division, is stepping into the future and looking to add customer service-oriented individuals (more...)
Company: Mommy Jobs Online
Location: Quincy
Posted on: 08/18/2019

Boston Garden Society Sales & Experience Internship, TD
Description: Our Exciting Work EnvironmentThis position is located at TD Garden, located in Boston, MA. It is home to the 2011 NHL's Stanley Cup Champion Boston Bruins and the NBA's Boston Celtics. The state-of-the-art (more...)
Company: Delaware North
Location: Boston
Posted on: 08/18/2019

Log In or Create An Account

Get the latest Rhode Island jobs by following @recnetRI on Twitter!

Providence RSS job feeds